Scheduling Specialist - Virtual Relationship Center: Remote Patient Access and Registration Expert

Join the Mass General Brigham Medical Group Team: Delivering Exceptional Patient Care from the Comfort of Your Own Home Mass General Brigham Medical Group (MGBMG) is a leading healthcare organization that has brought together multiple community medical groups under one harmonized and high-performing entity. Our mission is to provide high-quality healthcare services closer to our patients while reducing overall healthcare costs. We are seeking a highly skilled and compassionate Scheduling Specialist to join our Virtual Relationship Center team. As a Scheduling Specialist, you will play a vital role in ensuring that our patients and referring providers receive efficient, timely, and exceptional service. About Our Organization Mass General Brigham Medical Group represents the merger of several community medical groups, including Brigham and Women's Harbor Medical Associates, Cooley Dickinson Medical Group, Mass General Brigham Community Physicians, and more. Our integrated system offers a wide range of healthcare services, including primary care, behavioral and mental health, specialty care, outpatient surgery, endoscopy, imaging, lab services, infusion, and urgent care – both digitally and in-person in Massachusetts and New Hampshire. Why This Role Is Important As a Scheduling Specialist at MGBMG, you will be the first point of contact for patients and referring providers, providing a seamless and caring experience for everyone. You will work in a fully remote, telephone-based environment, managing incoming calls, handling referrals, and completing patient registrations. Your exceptional customer service skills, attention to detail, and ability to work in a fast-paced environment will make you a valuable asset to our team. Key Responsibilities Act as the primary point of contact for patients and referring providers, coordinating new patient registrations and scheduling appointments. Enter patient demographics, medical information, and referrals into our system, ensuring accurate registration. Answer incoming calls, triage requests, and provide courteous, professional service to all customers. Provide patients with basic information and instructions regarding appointments and services. Coordinate additional services, such as interpreters and transport, as needed by patients. Ensure that medical records are available to healthcare providers for patient appointments. Maintain detailed and accurate documentation of calls, referrals, and scheduling in our systems. Deliver exceptional customer service, supporting patients and healthcare providers through clear communication and problem-solving. Maintain patient privacy and confidentiality, adhering to HIPAA guidelines. What You'll Need to Succeed Essential Qualifications: High School Diploma required; Associate’s Degree or Secretarial Training preferred. Experience in a medical office or healthcare setting is required. Prior customer service experience, particularly in a contact/call center environment, is preferred. Basic computer skills, including proficiency in Microsoft Outlook, Excel, and data entry. Strong communication and interpersonal skills, with a professional and compassionate approach. Preferred Qualifications: Completion of a Medical Terminology course. Epic software experience. Ability to quickly learn and adapt to new technologies and software. Problem-solving skills and attention to detail in a dynamic, fast-paced environment. Flexibility and comfort with changing responsibilities and processes. A service-minded attitude, ready to contribute to a culture of excellence. Enthusiasm for working in an innovative healthcare environment. Ability to handle ambiguity and adapt to changes with a positive outlook. Why You'll Love Working with Us Fully Remote: Enjoy the flexibility of working from home with no face-to-face interactions required (virtual team meetings will be required). Meaningful Work: Help patients access the care they need, while supporting healthcare providers in scheduling and referrals. Professional Growth: Gain valuable experience in the healthcare field, with opportunities to learn and develop. Stability: A full-time, Monday to Friday schedule (8:30 AM to 5:00 PM) ensures work-life balance, with occasional opportunities for extended hours. What We Offer At Mass General Brigham Medical Group, we are committed to providing our employees with a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Compensation and Benefits We offer a competitive salary and a comprehensive benefits package, including: Medical, dental, and vision coverage Retirement savings plan Paid time off Flexible work arrangements Opportunities for professional development and growth Career Growth Opportunities and Learning Benefits At Mass General Brigham Medical Group, we are committed to helping our employees grow and develop in their careers. We offer: Training and development programs Mentorship opportunities Career advancement opportunities Access to educational resources and workshops Work Environment and Company Culture Our Virtual Relationship Center team is a dynamic and supportive group of professionals who are passionate about delivering exceptional patient care. We value: Collaboration and teamwork Innovation and creativity Compassion and empathy Excellence and quality How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Join our team and be part of a leading healthcare organization that is dedicated to providing high-quality care to our patients. Apply today and help us build a healthier future for our community! Apply for this job