Scheduling Coordinator - REQUIRED ON CALL
Southern Caregivers is looking to hire a scheduling coordinator to join our team. See job description below:
POSITION PURPOSE: Responsible for the implementation, maintenance, and accuracy of assigned client schedules. Maintain open lines of communication between clients, caregivers, and office staff to build relationships.
POSITION RESPONSIBILITIES:
Maintains a current client roster, ensuring accurate information is communicated throughout the care team
Conducts caregiver oversite to ensure compliance with AR Code of Ethics and SC policies are upheld
Adheres to Electronic Visit Verification (EVV) rules and regulations as set forth by the State of Arkansas and ensures all visits follow guidelines
Updates reported changes from caregivers in electronic schedule in real time to ensure EVV system can be utilized by caregivers appropriately
Controls and monitors schedule changes, communicates all requests to clients for approval prior to adjusting
Monitors compliance of visits and ensures care logs are complete within one (1) week of shift completion. Brings any scheduling problems to the supervisor’s attention immediately
Assigns client visit tasks according to authorization attached to visit and care plan
Answer scheduling phone at all times and address any scheduling issues or concerns in real time
Address client concerns or needs regarding scheduling and related to caregiver, direct clients to appropriate staff for all other areas of calls
Assists in relaying messages to caregivers, office staff, and community liaisons
Addresses late alerts within 30 minutes of start of shift, confirming with client that caregiver has arrived
Maintains communication of call out are maintained with clients and all efforts are made to fill the shift with replacement caregiver, elevates any unsatisfied clients to supervisor(s)
Forecast future openings and prospective clients to ensure least amount of open visit hours – notifying supervisor of marketing needs
Conducts caregiver interviews and phone screening prior to setting up orientation.
Conducts thorough orientation of all new caregivers, ensuring caregiver knowledge of AR Code of Ethics, State Caregiver Requirements, Southern Caregiver Policy and Procedures and Expectations
Communicate with new clients within 48hrs of conversion from prospect to introduce yourself, confirm scheduling needs and update client on caregiver placement progress.
Enter Caregiver’s into aggregators after receiving Medicaid PIN number. (Authenticare, HHA, Carebridge)
Run all background checks and Adult/Child Matreatment checks on all new caregivers.
Enroll Caregivers who are not certified into PCA course
Use complete documentation process on client and caregiver charts to maintain lines of communication between office and direct care staff.
Other duties as assigned
Job Type: Full-time
Pay: $30,000.00 - $35,000.00 per year
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Monday to Friday
• Rotating weekends
Work Location: In person
Apply Now
Apply Now
POSITION PURPOSE: Responsible for the implementation, maintenance, and accuracy of assigned client schedules. Maintain open lines of communication between clients, caregivers, and office staff to build relationships.
POSITION RESPONSIBILITIES:
Maintains a current client roster, ensuring accurate information is communicated throughout the care team
Conducts caregiver oversite to ensure compliance with AR Code of Ethics and SC policies are upheld
Adheres to Electronic Visit Verification (EVV) rules and regulations as set forth by the State of Arkansas and ensures all visits follow guidelines
Updates reported changes from caregivers in electronic schedule in real time to ensure EVV system can be utilized by caregivers appropriately
Controls and monitors schedule changes, communicates all requests to clients for approval prior to adjusting
Monitors compliance of visits and ensures care logs are complete within one (1) week of shift completion. Brings any scheduling problems to the supervisor’s attention immediately
Assigns client visit tasks according to authorization attached to visit and care plan
Answer scheduling phone at all times and address any scheduling issues or concerns in real time
Address client concerns or needs regarding scheduling and related to caregiver, direct clients to appropriate staff for all other areas of calls
Assists in relaying messages to caregivers, office staff, and community liaisons
Addresses late alerts within 30 minutes of start of shift, confirming with client that caregiver has arrived
Maintains communication of call out are maintained with clients and all efforts are made to fill the shift with replacement caregiver, elevates any unsatisfied clients to supervisor(s)
Forecast future openings and prospective clients to ensure least amount of open visit hours – notifying supervisor of marketing needs
Conducts caregiver interviews and phone screening prior to setting up orientation.
Conducts thorough orientation of all new caregivers, ensuring caregiver knowledge of AR Code of Ethics, State Caregiver Requirements, Southern Caregiver Policy and Procedures and Expectations
Communicate with new clients within 48hrs of conversion from prospect to introduce yourself, confirm scheduling needs and update client on caregiver placement progress.
Enter Caregiver’s into aggregators after receiving Medicaid PIN number. (Authenticare, HHA, Carebridge)
Run all background checks and Adult/Child Matreatment checks on all new caregivers.
Enroll Caregivers who are not certified into PCA course
Use complete documentation process on client and caregiver charts to maintain lines of communication between office and direct care staff.
Other duties as assigned
Job Type: Full-time
Pay: $30,000.00 - $35,000.00 per year
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Monday to Friday
• Rotating weekends
Work Location: In person
Apply Now
Apply Now