Scheduling Coordinator (Hybrid - Cary, NC)

Acentra Health is dedicated to empowering better health outcomes through technology and clinical expertise. The Scheduling Coordinator will ensure timely assessments for Medicaid beneficiaries by facilitating communication and coordination between beneficiaries, providers, and assessors, contributing to the efficiency of services. Responsibilities Utilize automated systems to schedule assessments for completion by Registered Nurses for both in-home and facility settings, in line with contracted metrics and deliverables Ensure accurate and timely documentation of all interactions during the scheduling process within both the states and proprietary systems Initiate outbound communication with beneficiaries and providers to efficiently schedule all assessments for completion and ensure routing efficiency Respond to inquiries and requests regarding assessments, scheduling conflicts, and complaints, providing prompt and effective resolutions Develop and maintain a thorough understanding of internal policies, procedures, and services, both departmental and operational Consult with the supervisor on complex or unresolved issues and precedent-setting decisions to ensure appropriate resolution Strong attention to detail, ensuring accuracy in all tasks Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules Skills High school diploma or GED equivalent 1+ years of customer service experience within the healthcare industry 1+ years' scheduling experience 1+ years' experience in an outbound calling (Call Center) Demonstrated professionalism, flexibility, and dependability under pressure, with the ability to work independently with minimal supervision Strong communication skills, both written and verbal, along with strong interpersonal, organizational, and time management abilities Proficiency in Microsoft Office programs, along with access to high-speed internet and a secure, private work environment free from distractions Benefits Comprehensive health plans Paid time off Retirement savings Corporate wellness Educational assistance Corporate discounts Company Overview Acentra Health is a provider of clinical services and technological solutions to government healthcare organizations. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Acentra Health has a track record of offering H1B sponsorships, with 49 in 2025, 49 in 2024, 16 in 2023. Please note that this does not guarantee sponsorship for this specific role.