Scheduler, QA Experience Required
Job Description: • Build and maintain up-to-date caregiver schedules across multiple counties • Respond quickly when someone cancels a shift or doesn’t clock in • Answer calls from clients and caregivers using the VoIP system • Update records and case notes in WellSky (we’ll train you for it) • Work with the ops team to flag issues and make sure staffing stays smooth • Conduct regular check-ins and evaluations with caregivers • Generate weekly reports and keep leadership in the loop Requirements: • You’ve worked in scheduling before or think you can rock it (bonus points for healthcare or home care experience) • You’re calm under pressure and naturally organized • You love solving problems on the fly • You’re comfortable with software systems and remote communication • You’ve built strong relationships with stakeholders, becoming a trusted partner they can rely on • You take initiative, but you’re also a great team player • You are willing to work in a US timezone schedule • You can secure the required technical setup, including: At least a 720p HD webcam A noise-canceling headset A primary internet connection of at least 25 Mbps A backup laptop, backup internet device, and backup power source A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM A backup computer with at least Intel Core i3 and 4 GB RAM Benefits: • We pay you fairly and on time • We provide prepaid HMO coverage for your peace of mind • We help you grow with tools, training, and honest feedback • We celebrate your wins • And above all, we actually care