SAP Business Systems & Processes Manager - North America (20649)
Career Opportunities: SAP Business Systems & Processes Manager - North America (20649)
Requisition ID 20649 - Posted - Remote - Bizerba USA Inc. - Finance & Controlling
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Location: Remote
SAP Business Systems & Processes Manager - North America
Reference code: 20649
The SAP Business Systems & Process Manager – North America is responsible for supporting, optimizing and improving core business systems, operational processes, and reporting capabilities across Bizerba North America.
This role combines ERP system support, business process improvement, master data governance, and analytics to ensure efficient, standardized, and data-driven operations. The position works closely with cross-functional teams across Sales, Service, Operations and global headquarters to improve system functionality, reporting insights and operational performance. This role will function as the central coordination point for global projects across the United States, Canada, and Mexico, managing cross-regional collaboration and ensuring that project communication, planning, and coordination are effectively handled through this position. This role acts as a liaison between local and global teams to support communication, issue escalation, and resolution.Your tasks
Serve as first-level support for SAP ERP (ECC 6.0) within the SD, CS and MM modules supporting Sales, Customer Service, and Service Operations
Diagnose and resolve system issues, providing timely troubleshooting and operational support
Support system integration between SAP and related platforms such as SIS and Microsoft Dynamics 365
Assist and drive local and global ERP initiatives and system improvement projects
Perform gap analysis and requirements gathering to identify opportunities for process improvements
Define, document, and implement standardized business processes across departments
Identify local process deviations and support alignment with global business process standards
Promote a process-driven and continues improvement culture across operational workflows and teams
Develop and maintain cross-functional reporting and dashboards using Power BI, Excel, and other data tools
Track and report key performance indicators (KPIs) aligned with global reporting standards
Produce ad-hoc reports and analyses to support leadership and operational decision-making and communicate insights effectively to business stakeholders
Maintain master data integrity and compliance across SAP and related systems
Manage key master data including: customer data and customer hierarchies, material and product master data, equipment and supplier master data, pricing structures and channel allocations
Support data cleansing, validation, and standardization initiatives
Ensure compliance with global master data governance policies and legal requirements
Collaborate with sales, service, and other teams to ensure system efficiency and data accuracy
Provide recommendations and expertise related to system functionality, data quality, and operational processes
Your profile
Bachelor’s degree in Business Administration, Information Systems, Data Analytics, or a related field, or equivalent foreign degree.
Experience in ERP systems, business systems support, or data analytics roles (internships and relevant coursework considered).
SAP ECC 6.0 (SD, CS and MM modules preferred)
Microsoft Dynamics 365
Power BI
Advanced Microsoft Excel
Microsoft Office 365 (PowerPoint, SharePoint, Outlook)
Advanced knowledge of database structures and data querying
Strong analytical and problem-solving skills
Attention to detail and data accuracy
Effective communication and stakeholder collaboration
Ability to manage multiple priorities in a fast-paced environment
Process-oriented mindset with focus on continuous improvement
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Get started now with Bizerba!
Location: Remote
SAP Business Systems & Processes Manager - North America
Reference code: 20649
The SAP Business Systems & Process Manager – North America is responsible for supporting, optimizing and improving core business systems, operational processes, and reporting capabilities across Bizerba North America.
This role combines ERP system support, business process improvement, master data governance, and analytics to ensure efficient, standardized, and data-driven operations. The position works closely with cross-functional teams across Sales, Service, Operations and global headquarters to improve system functionality, reporting insights and operational performance. This role will function as the central coordination point for global projects across the United States, Canada, and Mexico, managing cross-regional collaboration and ensuring that project communication, planning, and coordination are effectively handled through this position. This role acts as a liaison between local and global teams to support communication, issue escalation, and resolution.Your tasks
Serve as first-level support for SAP ERP (ECC 6.0) within the SD, CS and MM modules supporting Sales, Customer Service, and Service Operations
Diagnose and resolve system issues, providing timely troubleshooting and operational support
Support system integration between SAP and related platforms such as SIS and Microsoft Dynamics 365
Assist and drive local and global ERP initiatives and system improvement projects
Perform gap analysis and requirements gathering to identify opportunities for process improvements
Define, document, and implement standardized business processes across departments
Identify local process deviations and support alignment with global business process standards
Promote a process-driven and continues improvement culture across operational workflows and teams
Develop and maintain cross-functional reporting and dashboards using Power BI, Excel, and other data tools
Track and report key performance indicators (KPIs) aligned with global reporting standards
Produce ad-hoc reports and analyses to support leadership and operational decision-making and communicate insights effectively to business stakeholders
Maintain master data integrity and compliance across SAP and related systems
Manage key master data including: customer data and customer hierarchies, material and product master data, equipment and supplier master data, pricing structures and channel allocations
Support data cleansing, validation, and standardization initiatives
Ensure compliance with global master data governance policies and legal requirements
Collaborate with sales, service, and other teams to ensure system efficiency and data accuracy
Provide recommendations and expertise related to system functionality, data quality, and operational processes
Your profile
Bachelor’s degree in Business Administration, Information Systems, Data Analytics, or a related field, or equivalent foreign degree.
Experience in ERP systems, business systems support, or data analytics roles (internships and relevant coursework considered).
SAP ECC 6.0 (SD, CS and MM modules preferred)
Microsoft Dynamics 365
Power BI
Advanced Microsoft Excel
Microsoft Office 365 (PowerPoint, SharePoint, Outlook)
Advanced knowledge of database structures and data querying
Strong analytical and problem-solving skills
Attention to detail and data accuracy
Effective communication and stakeholder collaboration
Ability to manage multiple priorities in a fast-paced environment
Process-oriented mindset with focus on continuous improvement
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