Salesforce Quality Assurance Analyst

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth. As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com . SUMMARY The Salesforce Quality Assurance (QA) Analyst will be responsible for the manual and automated execution of test cases, documenting defects, and validating that insurance-related software meets requirements. This individual will closely collaborate with developers, business analysts, and operations to ensure quality throughout the software development lifecycle—from requirements analysis and test execution to defect tracking and resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES Analyze business requirements, user stories, and technical specifications to develop detailed test plans and test cases, including positive and negative scenarios. Execute functional, regression, integration, and user acceptance tests to verify system behavior meets defined requirements. Compile, track, and document defects in a bug tracking tool (e.g., Jira, Bugzilla, ALM), clearly describing issue, expected outcome, and reproduction steps. Maintain traceability between test cases and requirements using traceability matrices to ensure coverage. Collaborate with testing, development, and business teams to reproduce issues, validate fixes, and retest defects. Support defect triage sessions and participate in root cause analysis to drive improvements. Prepare and provide clear, timely test progress and product quality reporting to project stakeholders. Participate in Agile/Scrum ceremonies, offering test input during backlog refinement and sprint planning. QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's Degree in Information Technology, Computer Science, or related field or equivalent combination of education and experience Four (4) or more years of experience as a QA Analyst or software tester, preferably in insurance or a regulated environment Salesforce Administrator Salesforce Platform App Builder SKILLS Strong problem-solving and root cause analysis mindset coupled with a consultative approach. Proven experience writing and executing detailed manual test cases and maintaining test documentation. Strong expertise with defect management tools (Jira, ALM, etc.) and maintaining traceability matrices. Knowledge of testing methodologies (functional, regression, integration, UAT). Excellent analytical thinking, attention to detail, and clear written and verbal communication skills. Basic SQL skills and data validation experience. Experience in Agile environments and test execution within Scrum teams. Familiarity with automation frameworks (e.g., Selenium, Playwright) is a plus. Knowledge of the insurance domain—P&C, billing, claims, underwriting, or policy administration processes a plus. #LI-DR2 #LI-REMOTE We are proud to provide comprehensive, high quality employee programs to meet employees’ needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer. For immediate consideration for this position, please click on the “Apply Now" button. Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information. For more information on Alliant Insurance Service's benefits, click here .