Salesforce Performance Tester

Company: Tech2i Tech2i is a woman-owned 8(a) certified small business, specializing in providing information technology services to both federal and commercial partners. With a demonstrated history of effectively implementing large-scale data solutions, streamlined cloud solutions, and fit-for-purpose Salesforce solutions, we lead with integrity in all our endeavors. Our agile and practical program management practices ensure successful implementations for our partners. We are driven by a passion for building technology solutions that enhance operational efficiency and elevate user experience. Description: Tech2i is seeking seeking an experienced and talented Salesforce Performance Tester to join our team supporting the Centers for Medicare & Medicaid Services (CMS). As a Salesforce Performance Tester, you will be responsible for evaluating and ensuring the scalability, reliability and responsiveness of Salesforce applications across multiple Salesforce environments. You will plan, design, execute and analyze performance tests across Salesforce Orgs, Integrations, API’s and custom components to validate system behavior under peak and sustained loads. This position is 100% remote. Core business hours are M-F 9AM-5PM Eastern Standard Time. Key Responsibilities: • Developing performance test strategies specific to Salesforce applications on Service cloud and Experience cloud. • Building and executing performance test scripts using tools such as JMeter, LoadRunner etc. • Simulating user loads for Salesforce User Interface, Experience cloud portals, API integrations, and batch/async processes. • Validating response times, throughput, latency, governor limits, platform events and async queue responses and document performance defects with detailed reproduction steps and logs. • Capturing, analyzing, and reporting performance metrics related to Apex, SOQL queries, flows, REST/SOAP APIs, LWC Components etc. • Evaluating integration performances across external API’s, AWS/Snowflake data fetches and authentication flows. • Working with developers, architects and cross functional teams to optimize performance across code, configurations, integrations and caching etc. and to set up more advanced monitoring as need to analyze system performance. • Validating scalability for high traffic public portals, high volume API’s, seasonal surges and enterprise releases. • Participating in Agile software development initiatives (standup, planning, grooming, estimation) to support innovation and enhancement of applications through iteration/functionality testing. • Conducting peer reviews of test cases and test documents. What You’ll Need to Succeed Education: Bachelor’s degree Security Clearance Level: • Candidate must be willing and able to obtain a CMS Public Trust clearance after onboarding. • Candidate must have lived in the United States at least three (3) out of the last five (5) years. Required Experience: • 8+ years of hands-on performance testing experience. • Expertise in QA Test management on Salesforce, including functional and non-functional testing, and executing Test Plans and Regression Test Suites, including UI, back end, components and integrations, using Web and API automation • Hands-on experience developing automation test scripts from scratch and performing other test automation activities. • Experience using tools like Micro Focus/OpenText, Performance Center (LoadRunner), Selenium Webdriver, Cucumber with RESTful services, integrating them with Jenkins/GitHub. • Expert experience developing testing documentation, such as Test Summary Reports and requirements traceability reports, and analyzing performance test reports to identify application and infrastructure performance issues and bottlenecks as well as assess and optimize network performance for maximum efficiency. • Knowledge of API integration performance testing (REST, SOAP, GraphQL) • Experience testing Salesforce-to-Snowflake ETL/ELT pipeline performance • Knowledge of CI/CD pipeline integration for automated performance testing • Excellent oral and written communication and presentation skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences Preferred Skills: • Experience working and/or interfacing with the Centers for Medicare and Medicaid Services (CMS). • Ability to resolve issues with little oversight; ability to gather and analyze information skillfully and develop alternative solutions. • Proficiency with data exchange tools and technologies including APIs. • Experience understanding and interpreting customer business requirements, writing functional test cases and performing software quality tests. • Experience with proactive monitoring of enterprise environments using technologies, such as New Relic, AppDynamics, DynaTrace, and/or Splunk. • Expert understanding of Salesforce best practices. • Experience testing real-time data sync vs batch processing performance trade-offs • Experience working in a Scrum and/or SAFe Agile environment. • Salesforce Administration experience. • Experience using JMeter. • Expert experience with defect tracking tools such as JIRA. Job Type: Full-time Pay: $85,000.00 - $95,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Health savings account • Paid time off • Professional development assistance • Tuition reimbursement • Vision insurance Work Location: Remote Apply tot his job