Sales Support Representative

TransUnion is a company that fosters a welcoming and energetic environment focused on collaboration and innovation. The Sales Support Representative will be responsible for responding to customer inquiries, providing support for high-profile accounts, and delivering usage and revenue reports in a timely manner.ResponsibilitiesAnswers and responds to incoming calls, emails or SalesForce WRs received from customers (internal and external)Reps will provide prompt resolution to escalated inquiries to these high touch accountsProvides ongoing support for these higher touch accounts and able to support their requestsDelivers expedited support to high profile customers providing expedited resolutionProvides usage and revenue reports (to name a few) to both internal and external customers in a timely and accurate fashionBuild rapport with internal and external customersDemonstrated ability to work in a team environmentCompletes work in accordance to policy and also reviews for accuracySkillsPrior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institutionProficient in Excel and running pivotsDemonstrated ability to work in a team environmentAdherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputationBachelor's degree from an accredited college of universityStrong command of systems, procedures and principles relating to credit inquiries and call center practicesExperience SalesForce, TUBS, SCM, OnBase, PeopleSoft, Vista and OBIEE reporting capabilitiesAlways looking to improve our technology utilizationBenefitsFlexible time off for exempt associatesPaid time off for non-exempt associatesUp to 12 paid holidays per yearHealth benefits (including medical, dental, and vision plan options and health spending accounts)Mental health supportDisability benefitsUp to 12 weeks of paid parental leaveAdoption assistanceFertility planning coverageLegal benefitsLong-term care insuranceCommuter benefitsTuition reimbursementCharity gift matchingEmployee stock purchase plan401(k) retirement savings with employer matchAccess to TransUnion’s Employee Resource GroupsCompany OverviewTransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores. It was founded in 1968, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.transunion.com.



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