Sales Support & Order Entry Specialist – Mobility & Business Services
About Us: Wireless Business Consultants provides mobility solutions for businesses nationwide, offering AT&T, Verizon, and T-Mobile services. We focus on simplifying wireless communications for our customers with accurate billing analysis, order management, and excellent back-office support. Job Overview: We are seeking a detail-oriented Sales Support & Order Entry Specialist with experience with wireless carrier’s order processing systems to join our operations team. This role is primarily administrative, with a strong focus on accurate data entry, order tracking, and back-office support for our sales department. You’ll ensure that customer accounts, activations, and service requests are processed quickly, correctly, and efficiently. Key Responsibilities: Order Entry & Processing • Enter new orders, device activations, upgrades, and plan changes into internal systems and carrier portals. • Verify accuracy of submitted order information before processing. • Track and monitor order status through completion, updating records as needed. Administrative & Sales Support • Maintain accurate CRM records, customer files, and internal reports. • Assist with preparing billing analysis reports and order summaries for the sales team. • Support inventory and logistics coordination related to handset or accessory orders, invoicing and other administrative tasks. Data Accuracy & Reporting • Review and audit order details to minimize errors and rework. • Generate order tracking reports and provide regular updates to internal teams. • Escalate discrepancies or delays to management promptly. Qualifications: ✔Experience in order entry, data processing, or administrative support (telecom or wireless industry experience is a plus). ✔Strong attention to detail and accuracy in data entry. ✔Ability to manage multiple tasks and meet deadlines in a fast-paced environment. ✔Proficiency with Microsoft Office and CRM/order management systems. To be considered for remote work experience with OPUS, Biz360 or both as well as CRMs like Salesforce, Zoho, HubSpot, etc. is required. ✔ Strong organizational skills and the ability to work independently. Why Join Us? Competitive hourly pay or salary + performance incentives Stable career growth opportunities in a high-demand industry Training provided on carrier systems and processes Supportive and collaborative back-office team environment If you thrive in a detail-driven, administrative support role and enjoy making sure everything runs smoothly behind the scenes, this position is for you. Apply today! Job Type: Full-time Pay: $19.50 - $21.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: Remote Apply tot his job