Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX)

Company Jolly Technologies Inc. Summary Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations. We offer various SaaS platforms hosted in the cloud and several mobile apps that work with these platforms. We are looking for a technically-proficient and excellent communicator with a solid background in customer relations. This is an on-site role based in Austin, TX. This is a Remote Work-from-Home full-time position. Responsibilities • Give product demos for sales, product training, and initial setup • Handle inbound technical support calls and emails • Answer product-related technical questions • Fill out RFI / RFP when needed • File tickets as you discover issues with the products • Communicate effectively with customers via email, phone, and video calls Requirements • Exceptional presentation skills • Understand customer needs and present solutions that best solve their problems • Customer-driven with an adaptable and versatile approach to troubleshooting • History of consistently meeting (and often exceeding) goals and expectations • 4+ years of experience in supporting SaaS products • Excellent communication and video presentation (Zoom) skills • Strong foundation in OS and Database/Server technology (Windows, Windows Mobile, MS SQL, Oracle, LDAP) • Strong references from previous managers/supervisors Job Benefits • Retirement fund contribution • Paid vacation Compensation $60,000 - $150,000 per year (commensurate with experience) Application Process • Reply with your resume including education details in PDF or Word format to [email protected] with the subject “JOL-SLE-TX-122525” • Include your desired salary • Include 3-5 bulleted points listing your top strengths and measurable achievements (please be concise) Apply tot his job