Sales Development Manager (Q2 2025)

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.The OpportunityAs our Sales Development Manager, you’ll build and lead a high-performing team of outbound and strategic Sales Development Representatives (SDRs) responsible for breaking into target accounts and generating qualified pipeline for our Account Executive team. You’ll be accountable for scaling our outbound engine, refining our playbook, and mentoring top-tier talent. If you thrive in fast-paced, data-driven environments and have a passion for coaching, process, and results, this role is for you.What You'll DoBuild & Scale the SDR FunctionRecruit, onboard, coach, and retain a world-class team of SDRsBuild scalable onboarding and enablement programs to reduce ramp time and boost productivityDevelop and execute a multi-segment SDR strategy across Mid-Market and Enterprise verticals including software, fintech, ecommerce/retail, and more.Coach for PerformanceDeliver ongoing sales training around messaging, objection handling, and prospectingConduct weekly 1:1s, call reviews, and real-time coaching to level up performanceCreate clear growth paths and help SDRs transition into AE roles or other internal opportunitiesOwn Pipeline GenerationPartner with Marketing, Sales, and RevOps to build and refine outbound campaign playbookAnalyze conversion metrics across the funnel to identify opportunities for improvementEnsure SDR activity drives consistent pipeline creation against monthly and quarterly targetsLead by ExampleGet hands-on in sourcing, outreach, and qualification when neededChampion a culture of curiosity, ownership, and accountabilityMotivate through data, transparency, and a strong connection to Forethought’s missionWhat Success Looks LikeMeeting and exceeding qualified opportunity and pipeline targetsHigh team engagement and low attrition, with clear promotion pathsA repeatable, optimized SDR playbook that aligns with GTM goalsStrong cross-functional relationships that amplify SDR outputWhat You Bring1+ years of experience managing an SDR team in B2B SaaS2+ years of experience as an SDR or quota-carrying AETrack record of exceeding team KPIs through coaching and performance managementDeep understanding of modern SDR tools and workflows (Outreach, Salesforce, Clari, 6sense, etc.)Strong analytical mindset with the ability to turn insights into actionCollaborative, low-ego leadership style with a passion for people developmentExcellent communication skills and comfort operating in fast-moving, ambiguous environmentsBonus PointsExperience scaling within a top enterprise SDR programBackground in AI, customer support tech, or other complex software solutionsFamiliarity with marketing-led pipeline motions and ABM strategiesOriginally posted on Himalayas

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