Sales Associate, Part Time- Burlington Mall (New Store) Burlington, MA – Amazon Store
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Reports To: Captain (Store Manager)/First Mate (Assistant Manager)/Second Mate (Management Trainee)OverviewResponsible for assisting the management team (Captain, First Mates, and Second Mates) in driving sales through exceptional customer service. Ensures the customer experience, supports our brand promise (“Every Day Should Feel This Good”) and makes service a top priority.Functions & ResponsibilitiesGenerate SalesResponsible for meeting their goals/measuresDevelops and maintains relationships with top customersSupports in-store event sourcing and executionCustomer ExperienceEnsures the store reflects Shep & Ian’s vision of “Every Day Should Feel This Good” to our customers through “Hosting the Party”Leads the store in email capture and educating new associates on best practicesEnsures the customer wish list is always current with customers being notified when product arrives.Crew DevelopmentAssists with training new associatesHelps foster a welcoming, fun, encouraging and energetic crew and customer environmentHelps in recruiting and referring top talent for the store’s teamsSupports store and team-building activities with the management teamOperationsMaintains efficient merchandise controlsMaintains loss prevention awareness at all timesHelps maintain a clean and tidy store environmentMerchandisingHelps to maintain merchandising as it pertains to company standards, current compass (floorset), and brand initiativesContributes to weekly product feedbackRequirements Bilingual - Spanish speaking preferredStrong interpersonal communication and customer service skillsTeam focused, confident, and professionalCreative, adaptable, entrepreneurial and driven by integrityStrong verbal and written skillsAbility to perform effective selling techniques to achieve sale and repeat businessAbility to work a flexible schedule including holidays, overnights, weekendsA passion for making people happyExcited to help recruit, train, motivate, and inspire as a large piece of your day-to-day responsibilitiesAccuracy and attention to detail.Ability to effectively receive and communicate feedbackPositive outlookExcited to get to know our product inside and out in order to offer style advice and help customersOutgoing, friendly & personable with a positive attitudeCustomer Service-oriented experience preferred but not necessaryPassion for the vineyard vines brandAs an employee at a vineyard vines retail location, all team members must have the ability to:Stand and/or move around for extended periods of timeReach, carry, bend, and climb ladders occasionally Lift up to 40 pounds, unless an accommodation is requested
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