Sales Assistant - Mid Market Group Benefits

Nationwide is a Fortune 100 company focused on delivering extraordinary care to help individuals and businesses prepare for their futures. The Sales Assistant role involves handling customer inquiries related to Group Benefits insurance and supporting the sales process through various communication channels.ResponsibilitiesProvides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalationsResolves complex questions/concerns and refer other inquiries to appropriate areas as neededProject Management: To initiate, execute, communicate and document projects as neededMay act as a liaison to other departments where follow-up will be required to meet customers needsAssists in identifying process improvement opportunitiesEngages, inspires, educates and mentors, new hires and incumbentsCollaborates with other areas to identify, analyze, and improve processesInputs and tracks into the appropriate databasesRespond to sales inquiries across multiple channels (calls, emails, chats, faxes), demonstrating advanced product and business knowledgeResolve complex questions from agents, escalating issues as neededInitiate, execute, and communicate on projects as requiredCollect, enter, organize and verify accuracy of data provided in sales process documentsGenerate and maintain data reports as it relates to sales production and additional metricsCollaborate with other departments to ensure accurate documentation and maintain confidentiality of sensitive informationDemonstrate critical thinking through the sales processIdentify sales process improvements and provide innovative solutionsMentor new hires and existing team members through acquired skillsetsFoster positive business relationships with coworkers, agents and additional business partnersEfficiently prioritize sales inquiries with multistep processesSkillsHigh School Diploma or GED (Required)Advanced product knowledge and insurance regulations knowledgeExcellent working knowledge of Nationwide's systems required to perform the roleAdvanced experience with Microsoft ExcelAbility to diffuse customers and agentsExcellent working knowledge of billing concepts and Nationwide billing systemsEffective oral and written communication skillsIntermediate problem-solving skillsAbility to adjust schedule according to business need0-2 years experience (Preferred)One or more years of customer service or data entry experience preferredBenefitsMedical/dental/visionLife insuranceShort and long term disability coveragePaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire dateNine paid holidays8 hours of Lifetime paid time off8 hours of Unity Day paid time off401(k) with company matchCompany-paid pension planBusiness casual attireCompany OverviewNationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States. It was founded in 1925, and is headquartered in Columbus, Ohio, USA, with a workforce of 10001+ employees. Its website is http://nationwide.com.



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