Sales and Service Representative
About the position Responsibilities • Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. • Instilling confidence and loyalty in customers through thoughtful listening and knowledge of Verizon's products and services. • Identifying customer needs and proactively offering products and services to meet monthly sales goals. • Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. • Responding to requests from customers about Verizon products and services. • Verifying service order accuracy and completeness and making corrections/changes as needed. • Negotiating the collection of overdue bills. • Working evenings, weekends, holidays, and unscheduled shifts as determined by business needs. • Managing various systems and work tools while engaging on the phone with customers. Requirements • Related Associate Degree or 2+ years' relevant experience. • Customer Service call center experience. • Previous collections experience. • Experience with selling products and services. • Strong customer service skills. • Demonstrated ability to communicate with detail and precision. Nice-to-haves • Experience in a consultative sales role. • Ability to juggle multiple priorities in a fast-paced environment. • Empathy and strong communication skills. Benefits • Health and wellness benefits • 401(k) Savings Plan • Stock incentive programs • Paid time off • Adoption assistance • Tuition assistance Apply tot his job