Rooms Division Manager
Company Description:"Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job Description:We are looking for a FUN, PASSIONATE & EXTROVERTED Rooms Division Manager who wants to join our FANTASTIC MANAGEMENT TEAM at a VIBRANT central London Hotel which has 312 bedrooms and 17 meeting rooms including the Shaw Theatre. You will be responsible for the Front Office and Housekeeping teamsResponsibilities Assist employees improve their skills and provides support for career developmentDevelop a close relationships with guests throughout their stay with the aim of gaining their loyaltyOften being present in the lobby and at reception in order to meet guests on a daily basisDefining and implementing hotel strategyEnsure that guests receive a warm and personal welcome from the Front Office teamKnow the behaviour patterns of regular guests and issues instructions to the different teams within the departmentEnsure all guest complaints are dealt with in a professional manner and ensure the team are proactive with our guests when dealing with all enquiresDraw up the annual budget for the departments and follow up implementationImplements the rooms pricing policy in an effort to optimise REVPARMotivates and drives the team to attain the department's quantative targetsManages headcount to ensure it matches the level of activity in line with the predefined budgetChecks and analyses the dashboard charts prepared by the Heads of DepartmentTakes part in "Debtor" meetings and runs thorough checks on files in litigationAnalyses financial results and takes corrective measures as necessary throughout the yearDecides on the department's investments in conjunction with the General ManageModifies working methods to comply with brand philosophyDevelops trust, openness and team spirit within the departmentInvolves and motivates their teamsEnsures headcount matches the level of activity within their departmentsRecruits the Heads of Department under their responsibilityTakes part in or validates the recruitment of all team membersCarries out annual talent reviews on the people directly under their responsibility, sets targets and provides support for career developmentValidates the annual talent reviews carried out by the Heads of Department that report into themSupervises and coordinates the departments: ensures they are well organised and run smoothlyRespects and ensures respect of labour regulations Qualifications:ExperienceKnowledge of OPERA is desirablePrevious experience in a similar role in a busy hotel environment is essentialAdditional Information:Perks:
✨ Two Complimentary Bonus Breaks per year in Accor Hotels across the UK
✨ Pension Scheme and employee discounts worldwide
✨ Free meals on duty & gym access
✨ Up to 33 days annual leaveSalary: £60,000 per annum plus 10% annual bonusPlease Note - The successful candidate must already have eligibility to work in the UK Apply now and be part of our dynamic team!
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job Description:We are looking for a FUN, PASSIONATE & EXTROVERTED Rooms Division Manager who wants to join our FANTASTIC MANAGEMENT TEAM at a VIBRANT central London Hotel which has 312 bedrooms and 17 meeting rooms including the Shaw Theatre. You will be responsible for the Front Office and Housekeeping teamsResponsibilities Assist employees improve their skills and provides support for career developmentDevelop a close relationships with guests throughout their stay with the aim of gaining their loyaltyOften being present in the lobby and at reception in order to meet guests on a daily basisDefining and implementing hotel strategyEnsure that guests receive a warm and personal welcome from the Front Office teamKnow the behaviour patterns of regular guests and issues instructions to the different teams within the departmentEnsure all guest complaints are dealt with in a professional manner and ensure the team are proactive with our guests when dealing with all enquiresDraw up the annual budget for the departments and follow up implementationImplements the rooms pricing policy in an effort to optimise REVPARMotivates and drives the team to attain the department's quantative targetsManages headcount to ensure it matches the level of activity in line with the predefined budgetChecks and analyses the dashboard charts prepared by the Heads of DepartmentTakes part in "Debtor" meetings and runs thorough checks on files in litigationAnalyses financial results and takes corrective measures as necessary throughout the yearDecides on the department's investments in conjunction with the General ManageModifies working methods to comply with brand philosophyDevelops trust, openness and team spirit within the departmentInvolves and motivates their teamsEnsures headcount matches the level of activity within their departmentsRecruits the Heads of Department under their responsibilityTakes part in or validates the recruitment of all team membersCarries out annual talent reviews on the people directly under their responsibility, sets targets and provides support for career developmentValidates the annual talent reviews carried out by the Heads of Department that report into themSupervises and coordinates the departments: ensures they are well organised and run smoothlyRespects and ensures respect of labour regulations Qualifications:ExperienceKnowledge of OPERA is desirablePrevious experience in a similar role in a busy hotel environment is essentialAdditional Information:Perks:
✨ Two Complimentary Bonus Breaks per year in Accor Hotels across the UK
✨ Pension Scheme and employee discounts worldwide
✨ Free meals on duty & gym access
✨ Up to 33 days annual leaveSalary: £60,000 per annum plus 10% annual bonusPlease Note - The successful candidate must already have eligibility to work in the UK Apply now and be part of our dynamic team!