ROI Account Manager
Overview:
The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.
Responsibilities:
Act as a main contact for communicating and collaborating with assigned accountsReviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulationFollowing and performing workflows specific to assigned accountsProviding and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/proceduresUpdating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.Providing world-class customer service to patients and clients while ensuring patient privacy.Handling high call volumes while maintaining a high level of service and professionalism.Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.Reports to the Director of Operations as necessary.
Qualifications:
Thorough and detail-orientedProfessional demeanorCustomer oriented dispositionDemonstrate a positive attitude, and be able to interact well with employeesDemonstrate excellent communication skillsProven consistent dependability and attendanceConfidentiality and discretion is requiredAbility to conduct and interpret HIPAA and Privacy GuidelinesSolid organizational skills, including multitasking and time-managementThe flexibility to adapt to frequent changes in the industry and officeHigh School Diploma/GED required.
Apply Now
The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.
Responsibilities:
Act as a main contact for communicating and collaborating with assigned accountsReviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulationFollowing and performing workflows specific to assigned accountsProviding and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/proceduresUpdating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.Providing world-class customer service to patients and clients while ensuring patient privacy.Handling high call volumes while maintaining a high level of service and professionalism.Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.Reports to the Director of Operations as necessary.
Qualifications:
Thorough and detail-orientedProfessional demeanorCustomer oriented dispositionDemonstrate a positive attitude, and be able to interact well with employeesDemonstrate excellent communication skillsProven consistent dependability and attendanceConfidentiality and discretion is requiredAbility to conduct and interpret HIPAA and Privacy GuidelinesSolid organizational skills, including multitasking and time-managementThe flexibility to adapt to frequent changes in the industry and officeHigh School Diploma/GED required.
Apply Now