RN Telephone Triage (Work from Home) – Amazon Store
August 7, 2025
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Come grow with us at AccessNurse! Are you looking for an exciting alternative to bedside nursing? Are you tired of 12-hour shifts and the physical wear and tear of working in the hospital? AccessNurse has an opportunity for you!The AccessNurse-TeamHealth Medical Call Center is a 24/7 Call Center offering remote telephone triage and Health Information services to Hospitals, Physician Offices, and Insurance Plans across the country. If you want to be a part of a growing industry and work from home from day one, contact us today!We are searching for registered nurses of all backgrounds with at least 2 years of experience who are seeking an exciting and rewarding alternative to direct patient care. If you are looking for a way to continue to positively impact patients and use your nursing skills without the wear and tear of working in a hospital you should send your resume today! We promote success through a supportive work environment, provide excellent benefits, and offer competitive pay and paid time off. Part-time and full-time weekend and evening shifts are currently available. Now also recruiting for bilingual nurses who can fluently speak both Spanish and English.The telephone triage nurse is a registered nurse who helps patients across the lifespan determine the best way to address their medical issues and concerns over the phone: Assess symptoms: Utilizing a physician-written algorithm Provide guidance: Recommend a variety of levels of care (e.g. home care, an office visit, emergency room) Answer questions: Provide and document health education to help patients manage their symptoms when indicated Consult with physicians as needed Job Requirements: Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer Computer Skills a MUST 2+ years of Nursing Experience Successful Completion of Background Check, Drug Screen, and References 4-week remote training over Zoom video begins July 21st (100% attendance required) Week 1: July 21 - 25 M-F 9a-5p est Week 2: July 28 - Aug 1 M-F 9a-5p est Week 3: Aug 4 - 8 M-F 2p-10p est Week 4: Shift days/times with a preceptor will be discussed with your recruiter Ability to type a minimum of 25 wpm Excellent organizational and computer skills and ability to multi-task while speaking with patients Excellent listening and comprehension skills to determine key information by patient Professional, courteous telephone voice Dependable, reliable and trustworthy Ability to defuse conversations Ability to handle confidential information; HIPAA compliance is mandatory Flexibility with scheduling Ability to receive feedback on job performance Bilingual Telephone Triage Nurses must be able to converse in Spanish and document in English simultaneously (a Spanish/English proficiency test is required) Must be able to provide a HIPAA-compliant workspace during training and your regular shifts Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified) Remote Workstation RequirementsInternet A reliable high speed internet connection is required for this position. Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum. Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers. You must hardwire your internet from your modem or Ethernet jack to your work computer. WiFi is not acceptable and disrupts the connection to our servers. The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload Test your home internet speeds here Please verify this information with your internet provider Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues. Workstation Allow enough space to provide room for 2 (two) 27" computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided. Arrange your workstation where you can hardwire to your internet and phone line. Your workstation must be located in a room where there is a door with a lock. HIPAA compliant and protects PHI Prevents disruptions during work hours Physical and Environmental Demands Job performed in a well-lit, modern office setting Occasional lifting (20 pounds or less) Visual and Auditory acuity Manual and finger dexterity Occasional stress Occasional pushing, pulling, carrying, lifting, bending, and reaching Frequent work on a PC/Computer Prolonged telephone work and prolonged sitting
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