RN Call Assist - Overnight
About the position
Responsibilities
• Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone
• Be able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods
• Documents all inquiries according to department standards for legal/statistical purposes
• Excellent written and verbal communication skills
• Be able to problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process
• Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers
• Ensures performance standards are met and accepts constructive feedback
Requirements
• Unrestricted WA State or Compact RN license
• 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing
Nice-to-haves
• Bachelor of Science in Nursing
• American Academy of Ambulatory Care Nursing (AAACN)
• 1+ years of Call Center Nursing experience
• Case Management experience
Benefits
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
Apply Now
Apply Now
Responsibilities
• Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone
• Be able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods
• Documents all inquiries according to department standards for legal/statistical purposes
• Excellent written and verbal communication skills
• Be able to problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process
• Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers
• Ensures performance standards are met and accepts constructive feedback
Requirements
• Unrestricted WA State or Compact RN license
• 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing
Nice-to-haves
• Bachelor of Science in Nursing
• American Academy of Ambulatory Care Nursing (AAACN)
• 1+ years of Call Center Nursing experience
• Case Management experience
Benefits
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
Apply Now
Apply Now