Risk Operations Program Manager

About Us:At Parafin, we’re on a mission to grow small businesses.Small businesses are the backbone of our economy, but traditional banks often don’t have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on. We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners. We’re a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more — all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities.Join us in creating a future where every small business has the financial tools they need.About the PositionAs Risk Operations Program Manager you’ll work across our Risk Operations team to implement controls, programs and processes that protect Parafin and its customers from fraudulent activity. Projects can vary and range from working on Parafin’s fraud prevention efforts, KYC optimization, preparing Parafin’s operations team for new products and new platforms, and collaborating with product to ensure new features and products launch with scalability of operations in mindYou’ll collaborate with data scientists, engineers, partner platforms, product managers and more, and will influence product and engineering roadmaps. What you’ll be doingCreate best-in-class user experiences for customers impacted by risk decisions, in addition to up-leveling our operations tooling, capabilities, and proceduresPartner closely with data science, engineering, product, legal and compliance, and operations at Parafin to scale Parafin’s fraud prevention program, and own the roadmap for Risk and Fraud for each productEngage with Banking/financial partners and vendors where necessary on our fraud and operational programBalance fraud/loss prevention with customer experience Develop and monitor key metrics around fraud losses, customer experience, and operational efficiencyCollaborate with broader Risk and Ops teams, Legal and Compliance, and Engineering to leverage and advance risk systems and infrastructureDrive continuous improvement by learning from internal and external risk events.What we’re searching forUnderstanding of the card payment ecosystemUnderstanding of KYC systems / vendorsUnderstanding of ACH money movement systemsProven ability to excel in ambiguous environments, and make informed trade-offs weighing risk management with business growthAbility to translate a deep technical understanding of our product and partner requirements into informed prioritization decisionsSuperb communication skills (writing, data, oral)Natural problem solver, both with data and with peopleProven ability to work and thrive in productively chaotic environmentsRuthless prioritizer; a creative and analytical thinkerT-shaped skills -- equally comfortable diving deep into financial minutiae and analyses, and zooming out to frame a high-level narrativeWe Prefer If You Have6+ years of relevant experience, preferably Operations or Risk/Fraud experience ideally at a fintech/payments startupWhat We OfferSalary Range: $190k - $220kEquity grantMedical, dental & vision insuranceUnlimited PTO & work from home flexibilityCommuter benefitsFree lunchesPaid parental leave401(k)Employee assistance programIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.

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