Revenue Officer I - Fayetteville

The North Carolina Department of Revenue is dedicated to excellence in tax administration and is seeking a Revenue Officer I for their Fayetteville Service Center. The role involves answering technical tax law questions, resolving issues, and ensuring compliance with tax regulations by providing professional customer service to taxpayers.ResponsibilitiesEducate the public on State tax matters and promote compliance with State revenue lawsDetermine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayersCommunicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projectsUtilize legal remedies to collect liabilities or secure returnsUtilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolutionWork independently to examine, research, verify, and evaluate financial statements, returns, and other dataTravel to taxpayer locations within an assigned territory with limited overnight travelSkillsBachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experienceBasic knowledge of principles of business administration related to reporting and/or calculating taxBasic skills using Microsoft Word and ExcelAccess to reliable transportation and a valid driver's license is necessaryAbility to work independently and prioritize tasksEffective communication skillsExperience dealing with conflict in a professional mannerBenefitsHealth insurance optionsStandard and supplemental retirement plansNCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)Twelve paid holidays per yearFourteen vacation days per year which increase as length of service increases and accumulates year-to-yearTwelve sick days/year which are cumulative indefinitelyPaid Parental LeavePersonal Observance Leave and Community Service LeaveLongevity pays lump sum payout yearly based on length of service401K, 457, and 403(b) plansEligibility for the Public Service Loan Forgiveness ProgramCompany OverviewThe N.C. It was founded in 2015, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://it.nc.gov.



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