Revenue Enablement Specialist - Customer Support Trainer
AboutOwner.comOwner is the all-in-one platform that restaurants use to succeed online.Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.You can think of it as Shopify meets HubSpot, but specifically for restaurants.Learn more about the problems we are solving for our customershere.
Our visionWeâre starting by helping independent restaurants succeed online.
But itâs not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurantsâweâll scale it into every other local business type.
In the future we envision, weâll build the technology that tens of millions of local business owners need to succeed in the digital age.
â
Our teamWeâve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan.
Weâre scaling even faster in 2025 to keep pace with our customer growth.
Our traction
In just over 3 years we've generated
tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.More importantly, weâve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
Where we workOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the job description and discuss with your recruiter for more details on role location.
Why weâre looking for youWeâre looking for a passionate, creative, and meticulous Revenue Enablement Professional to help accelerate the trajectory our ability to service our customers and deliver a world class experience by ensuring each Customer Support team member is equipped with the knowledge, information, and skills needed to express and enact the transformative value of Owner to our customers through being obsessively passionate about designing and delivering world class science based curriculum and learning experiences. In this role youâll work directly with our Enablement, Support Leadership, and Product Leadership Teams to help create and deliver World Class customer support learning experiences The impact you will have
Drive and elevate the end-to-end learning and upskilling experience for our customer support team aligning it to a unified proficiency matrix that proves job and situation readiness
Apply technical writing, and adult learning best practices to every interaction and assetâfrom simple help centre articles, live classroom instruction, and on demand e-learning delivered through our LMS
Execute on training initiatives set fourth by our Enablement Learning Experience manager and Support leadership drawing from our Customer facing help centre in SFDC, and our internal knowledge base, Guru
Help Support leadership manage and deliver individual development plans and a world class skill and knowledge acquisition program â What weâre looking for
4+ Years in a high paced Customer Support Call Centre Environment
2+ Years in a training, coaching, or leadership role
Expertise in technical writing in English, and Spanish language fluency
Proven track record in facilitating engaging in person learning and coaching sessions
Experience building on demand learning content Pay and benefits
The estimated base salary range for this role is $30-32k USD (Mexico conversion)
Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
Apply Now
Our visionWeâre starting by helping independent restaurants succeed online.
But itâs not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurantsâweâll scale it into every other local business type.
In the future we envision, weâll build the technology that tens of millions of local business owners need to succeed in the digital age.
â
Our teamWeâve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan.
Weâre scaling even faster in 2025 to keep pace with our customer growth.
Our traction
In just over 3 years we've generated
tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.More importantly, weâve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
Where we workOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the job description and discuss with your recruiter for more details on role location.
Why weâre looking for youWeâre looking for a passionate, creative, and meticulous Revenue Enablement Professional to help accelerate the trajectory our ability to service our customers and deliver a world class experience by ensuring each Customer Support team member is equipped with the knowledge, information, and skills needed to express and enact the transformative value of Owner to our customers through being obsessively passionate about designing and delivering world class science based curriculum and learning experiences. In this role youâll work directly with our Enablement, Support Leadership, and Product Leadership Teams to help create and deliver World Class customer support learning experiences The impact you will have
Drive and elevate the end-to-end learning and upskilling experience for our customer support team aligning it to a unified proficiency matrix that proves job and situation readiness
Apply technical writing, and adult learning best practices to every interaction and assetâfrom simple help centre articles, live classroom instruction, and on demand e-learning delivered through our LMS
Execute on training initiatives set fourth by our Enablement Learning Experience manager and Support leadership drawing from our Customer facing help centre in SFDC, and our internal knowledge base, Guru
Help Support leadership manage and deliver individual development plans and a world class skill and knowledge acquisition program â What weâre looking for
4+ Years in a high paced Customer Support Call Centre Environment
2+ Years in a training, coaching, or leadership role
Expertise in technical writing in English, and Spanish language fluency
Proven track record in facilitating engaging in person learning and coaching sessions
Experience building on demand learning content Pay and benefits
The estimated base salary range for this role is $30-32k USD (Mexico conversion)
Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
Apply Now