Revenue Cycle Management Patient Services Coordinator

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. ABOUT THE ROLE The Revenue Cycle Management Patient Services Coordinator is responsible for delivering responsive, high-quality support to both internal and external stakeholders through phone, email, and billing systems. This position plays a key role in maintaining efficient revenue cycle operations by supporting accounts receivable activities, addressing workflow issues, and ensuring accurate and timely processing of billing related tasks. The Revenue Cycle Management Patient Services Coordinator will bring strong communication skills, attention to detail, and problem-solving abilities, and will work closely with revenue cycle staff, clinicians, and administrative teams to ensure a smooth and effective billing experience for patients and providers. WHAT YOU’LL DO Assist in maintaining best practice in the Revenue Cycle Management Process Provide support for patients and clinicians when identifying issues or breakdowns in the billing workflow Work in KeyCare Demographic and insurance queues by reviewing and processing demographic and insurance information within KeyCare to ensure patient records are accurate and up to date. Validate insurance coverage, correct data discrepancies, and escalate issues that may impact claim submission. Refile claims to the payers, document trends and identify root cause to ensure success of first appeal. Collaborate with billing, coding, and administrative staff to research denials, determine root causes, and take appropriate corrective actions. Support the resolution of payer discrepancies to recover revenue, prevent future issues, and maintain compliant billing practices. Manage incoming payer, patient, and vendor correspondence and take appropriate action on each. Ensure that all communications are accurately indexed and accessible for audit, follow-up, and documentation purposes. Assist in verifying collector activity and refund batches for accuracy, ensuring that adjustments, write-offs, and patient or payer refunds are calculated properly and supported by necessary documentation. Respond to patient inquiries with professionalism and clarity, providing support related to billing questions, account balances, payment options, and insurance coverage. Maintain empathetic, service-oriented communication while ensuring compliance with privacy and confidentiality standards. Follow all standard operating procedures and ensure any workflow changes are appropriately documented in a revised version on Microsoft 365 once approved. Other duties as needed WHAT WE’RE LOOKING FOR Working knowledge of the practices, procedures, and concepts of healthcare revenue cycle, preferably behavioral healthcare Ability to relate and communicate positively, effectively, and professionally with internal and external stakeholders Preferred 1 years’ experience in revenue cycle management, patient financial services, and health information systems Work calmly and respond courteously under pressure Collaborate and accept direction Exhibits strong verbal and written communication and demonstrates excellent customer service skills Ability to be adaptable, working with challenging and demanding tasks and customers Ability to quickly evaluate and prioritize tasks in a fast-paced environment Demonstrate detail-orientation and superior time management skills Proficiency in MS Office (Word, Excel, PowerPoint), with strong data entry skills Knowledge in EMR Applications (Athena, Mahler) POSITION LOGISTICS 100% remote position Required to have a private office space in home or elsewhere for confidentiality Reports to VP, Revenue Cycle COMPENSATION AND BENEFITS The pay range for this role is $17 - $21 an hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays 401k Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be [email protected] and we will not ask you to download an app onto your phone in order to conduct your interview.