Revenue Cycle Coordinator (Patient Billing Services) - Self-Pay, Analytics, Revenue Cycle Counseling (SPARC) - Patient Financial Services (PFS)
About the position
Responsibilities
• Supervise the work of Patient Account Representatives and/or Revenue Cycle Representatives.
• Serve as a payor expert and technical resource for billing issues.
• Develop and train new staff to improve revenue cycle knowledge.
• Oversee and review employee work to ensure correct reimbursement actions are taken.
• Perform quality assurance checks and productivity audits to identify and resolve trends and errors.
• Prepare reports to assure quality and productivity requirements are met.
• Develop and monitor employee performance goals for compliance.
• Lead and conduct staff meetings on a rotating basis.
• Implement new processes to ensure effective and efficient operations.
• Create, maintain, and update job process documentation as needed.
• Gather and respond to requests for information from external agencies.
Requirements
• Bachelor's degree or equivalent education and experience in a financial, medical billing, coding, and/or revenue cycle environment.
• 2 years of experience in a high-volume customer service environment managing difficult conversations.
• Outstanding attention to detail with proven ability to gather and analyze data.
• Proficient in Microsoft Office Suite with strong Excel skills.
• Effective communication skills (written and verbal) and active listening skills.
• Time management skills and ability to multi-task in a fast-paced environment.
Nice-to-haves
• 3+ years experience in medical claims processing, healthcare revenue cycle, or medical coding.
• Experience in a medical or emergency room setting.
• Advanced knowledge of medical terminology and healthcare billing.
• Experience as a team leader or supervisor.
• Experience identifying opportunities for improvements in processes and reporting.
Benefits
• Hybrid work environment with remote work options within Iowa.
• Training provided either onsite or via Zoom.
• Workstation provided with necessary equipment for onsite and remote work.
Apply Now
Apply Now
Responsibilities
• Supervise the work of Patient Account Representatives and/or Revenue Cycle Representatives.
• Serve as a payor expert and technical resource for billing issues.
• Develop and train new staff to improve revenue cycle knowledge.
• Oversee and review employee work to ensure correct reimbursement actions are taken.
• Perform quality assurance checks and productivity audits to identify and resolve trends and errors.
• Prepare reports to assure quality and productivity requirements are met.
• Develop and monitor employee performance goals for compliance.
• Lead and conduct staff meetings on a rotating basis.
• Implement new processes to ensure effective and efficient operations.
• Create, maintain, and update job process documentation as needed.
• Gather and respond to requests for information from external agencies.
Requirements
• Bachelor's degree or equivalent education and experience in a financial, medical billing, coding, and/or revenue cycle environment.
• 2 years of experience in a high-volume customer service environment managing difficult conversations.
• Outstanding attention to detail with proven ability to gather and analyze data.
• Proficient in Microsoft Office Suite with strong Excel skills.
• Effective communication skills (written and verbal) and active listening skills.
• Time management skills and ability to multi-task in a fast-paced environment.
Nice-to-haves
• 3+ years experience in medical claims processing, healthcare revenue cycle, or medical coding.
• Experience in a medical or emergency room setting.
• Advanced knowledge of medical terminology and healthcare billing.
• Experience as a team leader or supervisor.
• Experience identifying opportunities for improvements in processes and reporting.
Benefits
• Hybrid work environment with remote work options within Iowa.
• Training provided either onsite or via Zoom.
• Workstation provided with necessary equipment for onsite and remote work.
Apply Now
Apply Now