Retirement Support Specialist
ProService Hawaii is the largest local HR partner in Hawaii, delivering comprehensive HR solutions. The Retirement Support Specialist will support 401(k) plan administration by processing transactions, responding to client inquiries, and ensuring compliance standards are met.ResponsibilitiesProcess 401(k) transactions including deferral changes, contributions, distributions, and loans with high accuracyRespond to client and employee inquiries and resolve cases within SLAMaintain complete, timely case documentation, and ensure data integrityAudit reports, review billing, and identify discrepancies to support complianceAssist with 401(k) nondiscrimination (NDT) testing and retirement-related projectsManage inbound calls while maintaining strong service levelsSkillsPrior experience in a fast-paced, customer-facing or administrative support roleProven ability to maintain accuracy under pressure and manage shifting deadlinesProficiency with Excel, Word, Google Applications, and the ability to learn new systems quicklyStrong organizational skills with the ability to track, follow up, and deliver on multiple tasksClear communicator with a team-first mindset and strong follow-throughBenefitsFull benefitsResources to support your well-beingCompany OverviewProService Hawaii provides bundled HR solutions that make it easier for employers to succeed. It was founded in 1997, and is headquartered in Honolulu, Hawaii, USA, with a workforce of 201-500 employees. Its website is https://www.proservice.com.
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