Retail Shift Lead - Palo Alto
About the position
Pet Food Express is the best place to shop for pet supplies - and it's all because of the people who work here. Sure, we have better products and more convenient services. But most importantly, we offer gold-standard customer service and expert advice for even the toughest pet problems. Sound like you? Join us. Our Lead Sales Consultants coach customers through the ins-and-outs of pet parenthood and lead Sales Associates through the day-to-day of retail operations. They work closely with field leadership to ensure every customer has a fun, friendly, and informative shopping experience and that our employees feel like they matter at work.
Responsibilities
Actively approach and engage with our two-legged and four-legged customers.
,
Answer customer questions about specific products.
,
Use the PFE Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.
,
Participate in and lead daily training and continuous educational programs to enhance your and your team's product knowledge and sales skills.
,
Stay up-to-date about new products and the pet community and share what you know with your store.
,
Lead PFE Sales Associates through store open and close.
,
Operate the cash register in a friendly and efficient manner.
,
Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.
,
Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes as needed.
,
Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink.
Requirements
A passion for pets and people.
,
Leadership experience required preferably in a retail setting. Pet retail experience is a plus.
,
Eagerness to learn and lots of ambition. We're growing and looking for people who are excited to grow with us!
,
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
,
Must be able to lift, move and carry up to 50 pounds while using the appropriate lifting techniques and following all safety rules.
,
Ability to climb and balance using a ladder and/or step stool.
,
Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.
Nice-to-haves
Benefits
Many potential career paths and options for advancement within the company.
,
A focus on your development and leadership training.
,
Generous in-store employee discount that extends to your family.
,
All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program(EAP) and more.
,
FT employees are eligible for Health coverage, FSA options, dental, and vision insurance.
,
401k with employer match.
,
Competitive Paid Time Off.
,
Bring your well-behaved pet to work.
,
Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!
Apply Now
Pet Food Express is the best place to shop for pet supplies - and it's all because of the people who work here. Sure, we have better products and more convenient services. But most importantly, we offer gold-standard customer service and expert advice for even the toughest pet problems. Sound like you? Join us. Our Lead Sales Consultants coach customers through the ins-and-outs of pet parenthood and lead Sales Associates through the day-to-day of retail operations. They work closely with field leadership to ensure every customer has a fun, friendly, and informative shopping experience and that our employees feel like they matter at work.
Responsibilities
Actively approach and engage with our two-legged and four-legged customers.
,
Answer customer questions about specific products.
,
Use the PFE Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.
,
Participate in and lead daily training and continuous educational programs to enhance your and your team's product knowledge and sales skills.
,
Stay up-to-date about new products and the pet community and share what you know with your store.
,
Lead PFE Sales Associates through store open and close.
,
Operate the cash register in a friendly and efficient manner.
,
Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.
,
Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes as needed.
,
Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink.
Requirements
A passion for pets and people.
,
Leadership experience required preferably in a retail setting. Pet retail experience is a plus.
,
Eagerness to learn and lots of ambition. We're growing and looking for people who are excited to grow with us!
,
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
,
Must be able to lift, move and carry up to 50 pounds while using the appropriate lifting techniques and following all safety rules.
,
Ability to climb and balance using a ladder and/or step stool.
,
Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.
Nice-to-haves
Benefits
Many potential career paths and options for advancement within the company.
,
A focus on your development and leadership training.
,
Generous in-store employee discount that extends to your family.
,
All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program(EAP) and more.
,
FT employees are eligible for Health coverage, FSA options, dental, and vision insurance.
,
401k with employer match.
,
Competitive Paid Time Off.
,
Bring your well-behaved pet to work.
,
Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!
Apply Now