Retail Facilities and Compliance Manager

We are looking for a Retail Facilities and Compliance Manager to join our team as we scale up and drive digital and financial inclusion across our markets.You will be responsible for ensuring safety, security, and structural compliance across all M-KOPA retail locations. Leading the charge in creating robust systems and ensuring the physical integrity of our locations, you’ll drive compliance with Environment Health & Safety, security, and retail build standards. You will play a key role in managing third-party providers, retail shop builds, emergency preparedness, and fostering a safety-first culture across all operational areas.About UsAt M-KOPA, we are committed to ensuring the safety, well-being, and readiness of our employees, customers, and retail environments through the highest standards of environmental, health, safety, and security practices.As the Retail Facilities and Compliance Manager, you will be at the forefront of ensuring that every M-KOPA location is compliant, secure, and operationally fit for purpose. You’ll work with cross-functional teams and external partners to implement policies, conduct audits, manage incident responses, and drive continuous improvement aligned with M-KOPA’s values of integrity and innovation.This role offers an exciting opportunity to lead emergency preparedness, oversee shop build projects, manage third-party security providers, and champion a culture of safety, compliance, and operational excellence.If you thrive in a dynamic environment where you can positively impact people’s lives, build systems from the ground up, and lead with purpose, this is the role for you!ExpertiseWe’re looking for a proactive, detail-oriented professional with strong experience in EHS, facilities, and security management—particularly across multi-site retail operations. You’ll lead shop builds, ensure compliance with safety standards, manage third-party vendors, and drive emergency preparedness.You should be confident in audits, risk assessments, and crisis response. Your role will be pivotal in maintaining M-KOPA’s physical safety, security, and operational excellence.Key strengths include stakeholder engagement, strong project and time management, problem-solving, and a calm presence under pressure.Key ResponsibilitiesHealth & SafetyDrive EHS strategy, performance metrics, and regulatory complianceDevelop and enforce safety policies and shop build standardsLead emergency response planning, risk assessments (HIRA), and incident reportingAudits & TrainingConduct audits, field inspections, and follow-up on corrective actionsDeliver safety training and onboarding for new joiners and staffIncident & Security ManagementLead incident response and business continuity effortsOversee security vendors and ensure robust coverage (CCTV, alarms, access control)Standardize and enforce M-KOPA's security protocolsShop Build OversightManage shop construction from planning to handoverEnsure all work aligns with EHS, security, and retail standardsMaintain shop readiness, safety, and cleanlinessQualifications & CompetenciesRelevant Health & Safety qualification (SACPCMP/HPCSA); certifications in Safety, Facilities, or Security a plus3–5 years in EHS/facilities/security in retailKnowledge of local laws, CCTV/access control systems, and vendor managementStrong leadership, communication, analytical, and crisis management skillsIf you're driven to create safe, secure, and high-performing retail spaces, we’d love to hear from you!Why M-KOPA?At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.Important NoticeM-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

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