Resident Experience Manager - Facilities - Stadium Centre

The Resident Experience Manager – Facilities creates an exceptional living environment for our residents by overseeing all aspects of administrative operations at an ACC student housing community. Success in this role involves ensuring that all resident interactions meet high standards. Additionally, you will partner with the Service Manager on budget performance and maintain strong communication with university partners. This is the senior-most role on property. Job Responsibilities: Supervise entire office team, providing leadership that translates to an exceptional resident experience. Recruit, hire, train, and develop direct reports to achieve operational objectives and to create a positive, engaging workplace for team. Conduct performance evaluations of direct reports and performance discussions with team members. Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. Responsible for management of day-on-day university relations; ensure consistent and ongoing communication with university partners. Run day-to-day administration of all aspects of the property. Manage administrative processes, including scheduling and payroll; implement best practices for improved effectiveness. Oversee administrative processes for incident reports, deposits, and invoices. Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement. Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards. Ensure effective record-keeping, communication and follow-up for all work orders and resident requests. Assist supervisor and Service Manager in the planning, preparation, and implementation of successful turnover processes. Work closely with Service Manager to own property financials, including purchasing and performance to budget. Represent ACC as property leader at resident functions and marketing events. Exercise discretion in overseeing all resident communication, including events and notices. Effectively resolve resident conflicts and disputes. Maintain key control oversight, including key box access. Other duties as assigned by manager. American Campus Communities Culture Commitments Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all. The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community. Serve as an American Campus representative and liaison in all interactions. Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: 2 years’ of leadership experience in student or multi-family housing, or similar industry Bachelor’s degree in business or relevant field preferred Skills in customer service, supervision, business administration, residence life, and a combination of business and student development skills. Strong communication and collaboration skills Benefits & Perks Benefits: Dental Vision 401(k) with Employer Matching Medical & Dependent Care Flexible Spending Accounts (FSA) Life Insurance Sick Leave Paid Time Off Paid Pregnancy & Childbirth Leave Paid Paternity Leave Health Insurance Health Savings Account (HSA) with Employer Matching Short-Term & Long-Term Disability Perks: Preferred Membership Pricing at Local & National Companies CoreGiving Volunteer Days Referral Program Charity Matching Program