Resident Experience & Make-Ready Coordinator (Entry Level)
Location: Northern Virginia (local candidates only)
Ready to create exceptional experiences for Residents while diving into the world of single-family property management? Join Real Property Management Pros as our Resident Experience & Make-Ready Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service.
Why Join Real Property Management Pros?
Hands-On Training: Whether youre a recent grad or pivoting careers, well teach you the ins and outs of single-family property management, from property evaluations to coordinating "Make Ready" maintenance projects.
Local Expertise, National Support: Were a locally owned franchise of North Americas largest residential property management organization, giving you the best of both worlds-personalized mentorship backed by national resources.
Positive Resident Experience: Were on a mission to elevate our NPS (Net Promoter Score) by delivering a first-class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey.
Collaborative Environment: Youll join a team that values communication, teamwork, and proactive problem-solving-so youll always have support at your fingertips.
What Youll Do
1) Oversee Move-Ins & Move-Outs
Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.
2) Coordinate Make-Ready Projects
Organize repairs, cleanings, and other services between Resident turnovers.
Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.
3) Champion Resident Satisfaction
Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.
4) Collaborate with the Leasing Team
Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
Provide concierge-level service by educating Investors on property statuses and potential upgrades.
5) Maintain Detailed Records
Accurately document all interactions and property details in our software systems.
Keep digital and physical records updated for compliance and accountability.
Who You Are
Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes.
Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time.
A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members-both verbally and in writing.
Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
Interest in Real Estate: Whether youre exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), youre eager to learn about single-family property management.
Qualifications
High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
Experience in a customer-facing or project coordination role is a plus.
Valid drivers license and reliable transportation for on-site visits.
Ability to pass background checks in accordance with local regulations.
Compensation & Benefits
Hourly Rate: $18-$25/hr (commensurate with experience)
Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed).
Work Structure:
Full-Time, 40 hours/week + occasional overtime (paid at 1.5x)
Hybrid approach: field work, remote tasks, and regular office collaboration
Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office
Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure
Mileage Reimbursement: For field visits and errands
Professional Growth: We value internal promotions-learn single-family property management from the ground up and chart a path to higher-level roles.
Ready to Make an Impact?
If youre looking for a dynamic, collaborative role where you can deliver a first-class experience to Residents and help properties shine, apply today! We cant wait to see what youll bring to our team.
Apply Now
Ready to create exceptional experiences for Residents while diving into the world of single-family property management? Join Real Property Management Pros as our Resident Experience & Make-Ready Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service.
Why Join Real Property Management Pros?
Hands-On Training: Whether youre a recent grad or pivoting careers, well teach you the ins and outs of single-family property management, from property evaluations to coordinating "Make Ready" maintenance projects.
Local Expertise, National Support: Were a locally owned franchise of North Americas largest residential property management organization, giving you the best of both worlds-personalized mentorship backed by national resources.
Positive Resident Experience: Were on a mission to elevate our NPS (Net Promoter Score) by delivering a first-class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey.
Collaborative Environment: Youll join a team that values communication, teamwork, and proactive problem-solving-so youll always have support at your fingertips.
What Youll Do
1) Oversee Move-Ins & Move-Outs
Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.
2) Coordinate Make-Ready Projects
Organize repairs, cleanings, and other services between Resident turnovers.
Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.
3) Champion Resident Satisfaction
Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.
4) Collaborate with the Leasing Team
Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
Provide concierge-level service by educating Investors on property statuses and potential upgrades.
5) Maintain Detailed Records
Accurately document all interactions and property details in our software systems.
Keep digital and physical records updated for compliance and accountability.
Who You Are
Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes.
Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time.
A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members-both verbally and in writing.
Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
Interest in Real Estate: Whether youre exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), youre eager to learn about single-family property management.
Qualifications
High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
Experience in a customer-facing or project coordination role is a plus.
Valid drivers license and reliable transportation for on-site visits.
Ability to pass background checks in accordance with local regulations.
Compensation & Benefits
Hourly Rate: $18-$25/hr (commensurate with experience)
Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed).
Work Structure:
Full-Time, 40 hours/week + occasional overtime (paid at 1.5x)
Hybrid approach: field work, remote tasks, and regular office collaboration
Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office
Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure
Mileage Reimbursement: For field visits and errands
Professional Growth: We value internal promotions-learn single-family property management from the ground up and chart a path to higher-level roles.
Ready to Make an Impact?
If youre looking for a dynamic, collaborative role where you can deliver a first-class experience to Residents and help properties shine, apply today! We cant wait to see what youll bring to our team.
Apply Now