Reservations and Auxiliary Services Representative job at Wake Forest University in Winston Salem, NC

Title: Reservations & Auxiliary Services Representative (Part Time, $17.50), Graylyn Conference CenterLocation: Winston Salem United StatesJob Description: External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the My Experience application page. Locate the Resume/CV document upload section at the bottom of the page. Use the Select Files button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The My Experience page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary This individual must exude professionalism and possess a passion for service while supporting multiple departments and teams. The position will be involved in everything from reservations, contracts, and sales support to room assignments. The individual must also be available for weekends or holidays as business demands dictate. Job Description Essential Functions: Receives incoming calls and routes guests to the appropriate department. Takes Room and Food and beverage dining reservations, including creating banquet orders for special events, internal meetings, and site visits. Coordinates room assignments and billing. Tracks and creates reports based on property Sustainability Practices. Supports the Sales function, including, but not limited to, creating/processing contracts, creating/maintaining weekly reporting needs, and processing invoices. Supports the accounting function, including assisting with AP invoices and monitoring any credit challenges. Conducts onboarding for new hires. Ensures training and administrative functions are complete. Will work within the compliance software and property management systems to support the property logistical planning. Performs other related duties as assigned and any combination of duties described above. Required Education, Knowledge, Skills, Abilities: Knowledge of Hotels Software Opera or other property management hotel systems is a plus. Ability to handle multiple tasks in an often busy environment. Excellent communication skills, both verbal and written. Ability to make independent judgment decisions to balance priorities. Excellent interpersonal and customer service skills. Ability to organize space and equipment. Ability to interact with guests in a positive and tactful manner. Ability to operate computers, knowledge of Opera and general knowledge of Microsoft Office or Google suite of products. Physical Requirements: Sedentary work. Talking, hearing, repetitive motions. Close visual acuity. Environmental Conditions: Not substantially exposed to adverse environmental conditions. Administrative office environment Additional Job Description This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply Time Type Requirement Part time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [email protected] or (336) 758-4700.