Research Operations Coordinator (Contract)

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to optimize their performance through a deeper understanding of their bodies and daily lives. WHOOP Labs is the product development research arm of WHOOP, focused on conducting human subjects research to develop next-gen features and technology.As a WHOOP Labs Research Operations Coordinator, you will work alongside the WHOOP Labs team to support research operations for studies happening across the lab. Your efforts will help the organization continue to push the envelope and lead the wearables industry. RESPONSIBILITES: Conduct participant onboarding upon lab arrival including greeting participants, answering questions, enforcing policies (e.g. late arrival, phone use), and informed consentHelp manage participant communications through email and SMSConduct community outreach to support participant panel development including researching local organizations, identifying relevant points of contact, and opening communicationsConduct a range of administrative and logistical tasks to support new studies that come into the lab such as device management, participant compensation, survey distribution, or data entryCollaborate on Research Operations projects aimed at improving efficiency, and contribute ideas that enhance team workflows, participant experience, and the scalability of operationsTrack success metrics for ReOps projects you ownStrong organizational skills and ability to create documentation for ReOps initiatives QUALIFICATIONS: Experience related to customer service, hospitality, or other “front of house” rolesExperience communicating with study participants in person, via email, and through SMSStrong attention to detail and able to stay organized in a fast-paced environmentComfort learning and using technical tools, including but not limited to Google Sheets, internal platforms, and third-party systemsInterest in analytics, interpreting data, and using reports to identify trends to inform process improvementsStrong interpersonal communication skillsBachelor's Degree or above in any relevant field Additional Information WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.

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