Require Patient Intake Specialist (Hybrid) in Saint Paul, MN
Job title: Patient Intake Specialist (Hybrid)
Company: Baxter
Job description: This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives? where your purpose accelerates our mission.
Your role at Baxter
As an Intake Specialist for our Respiratory Health business unit, you will have a critical role in inter-facing with our new and existing patients, while continuing to exceed customer expectations. These include establishing initial contact with patients/caregivers, verifying insurance benefits, and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment.
This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.
What you will be doing
Perform verification of benefits to determine coverage and payer requirements
Load all benefit information correctly to allow for clean claims and streamlined revenue
Interview patient/caregiver to gather, confirm, and input medical, insurance and demographic information
Assess Face to Face documentation to determine if payor requirements are met
Assess or evaluate the risk of shipping device based on information received in the patient interview, place of service, insurance validation and Government and Commercial Insurance requirements
Discuss patient financial liability, set-up payment plans, discuss patient financial assistance when needed and follow up on applications
Educate the patient/caregiver on the benefits of therapy and to promote therapy adherence
Accurately document events and communications in a timely manner
Initiate the process for obtaining any necessary forms such as the TCR (Terms, Condition & Responsibility), ABN (Authorization of Benefits Notification) and other forms required during the training process, and Waivers
Provide timely follow-up with patient/caregiver when needed
Works collaboratively with multiple teams to optimize outcomes for our patients.
Facilitate return of device when patient no longer demonstrates benefit from therapy
Perform with the highest level of integrity, while by complying with the Global Code of Conduct, applicable work instructions, and applicable laws and regulations to enhance outcomes for our patients and their caregivers
Work collaboratively with Sales Enablement and Account Executives to ensure healthcare team and patient needs are met and coordinate contact and in-hospital training as needed.
What you will bring
3+ years relevant experience, preferably in health insurance and/or durable medical equipment
High level of reasoning ability to successfully resolve a variety of patient and business issues
Strong critical thinking and problem-solving skills
Exceptional written, verbal, and interpersonal communications and presentation skills
Detail oriented
Proficient in Microsoft Office Software
Preferred/not required
Associates degree or higher
Third Party payer experience
Experience with TIMS
What's in it for you at Baxter
Generous Paid Time Off & Paid Holidays
Flexible WFH opportunities
Dress for your day policy
Monthly Work/Life Balance Seminars
Medical, Dental, Disability and Life Insurance coverage immediately upon hire
Vision and other voluntary benefits and discounts
Retirement Savings ? Choose from pre-tax and/or Roth after-tax savings; Baxter matches 3.5 percent on your first 4 percent of contributions and provides a non-matching contribution of 3 percent of eligible pay each year
Employee Stock Purchase Program ? Purchase Baxter common stock each month at a 15 percent discount through payroll deductions with no brokerage fees
Paid Parental Leave
Family Supports ? Daycare Priority Access, Discounts, Premium Access to Caregiving Database (SitterCity.com), Tutoring and Online learning support
Pre-Tax Commuter Benefits
Flexible Spending Accounts (FSAs) for Health and Dependent Care
Health Savings Accounts (HSAs)
Educational Assistance Program
BeWell@Baxter ? Global health and wellness program with access to resources and benefits to help focus on staying well through education and prevention
Premium Access to Headspace, meditation, and mindfulness app
Employee Assistance Program for mental health, family, financial and legal supports
Business Resource Groups ? Employee-run affinity groups that drive multi-cultural awareness and engagement at Baxter; provides a forum for employees to share knowledge, ideas, and personal experiences
Adoption Assistance Program
Additional benefits include discounts on: Motorcycle Insurance, wedding insurance, Identity theft protection, pet care plans, childcare, travel, Blackhawks tickets & more
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $36,000 to $90,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
#LI-VS1
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .
Expected salary: $36000 - 90000 per year
Location: Saint Paul, MN
Apply Now
Company: Baxter
Job description: This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives? where your purpose accelerates our mission.
Your role at Baxter
As an Intake Specialist for our Respiratory Health business unit, you will have a critical role in inter-facing with our new and existing patients, while continuing to exceed customer expectations. These include establishing initial contact with patients/caregivers, verifying insurance benefits, and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment.
This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.
What you will be doing
Perform verification of benefits to determine coverage and payer requirements
Load all benefit information correctly to allow for clean claims and streamlined revenue
Interview patient/caregiver to gather, confirm, and input medical, insurance and demographic information
Assess Face to Face documentation to determine if payor requirements are met
Assess or evaluate the risk of shipping device based on information received in the patient interview, place of service, insurance validation and Government and Commercial Insurance requirements
Discuss patient financial liability, set-up payment plans, discuss patient financial assistance when needed and follow up on applications
Educate the patient/caregiver on the benefits of therapy and to promote therapy adherence
Accurately document events and communications in a timely manner
Initiate the process for obtaining any necessary forms such as the TCR (Terms, Condition & Responsibility), ABN (Authorization of Benefits Notification) and other forms required during the training process, and Waivers
Provide timely follow-up with patient/caregiver when needed
Works collaboratively with multiple teams to optimize outcomes for our patients.
Facilitate return of device when patient no longer demonstrates benefit from therapy
Perform with the highest level of integrity, while by complying with the Global Code of Conduct, applicable work instructions, and applicable laws and regulations to enhance outcomes for our patients and their caregivers
Work collaboratively with Sales Enablement and Account Executives to ensure healthcare team and patient needs are met and coordinate contact and in-hospital training as needed.
What you will bring
3+ years relevant experience, preferably in health insurance and/or durable medical equipment
High level of reasoning ability to successfully resolve a variety of patient and business issues
Strong critical thinking and problem-solving skills
Exceptional written, verbal, and interpersonal communications and presentation skills
Detail oriented
Proficient in Microsoft Office Software
Preferred/not required
Associates degree or higher
Third Party payer experience
Experience with TIMS
What's in it for you at Baxter
Generous Paid Time Off & Paid Holidays
Flexible WFH opportunities
Dress for your day policy
Monthly Work/Life Balance Seminars
Medical, Dental, Disability and Life Insurance coverage immediately upon hire
Vision and other voluntary benefits and discounts
Retirement Savings ? Choose from pre-tax and/or Roth after-tax savings; Baxter matches 3.5 percent on your first 4 percent of contributions and provides a non-matching contribution of 3 percent of eligible pay each year
Employee Stock Purchase Program ? Purchase Baxter common stock each month at a 15 percent discount through payroll deductions with no brokerage fees
Paid Parental Leave
Family Supports ? Daycare Priority Access, Discounts, Premium Access to Caregiving Database (SitterCity.com), Tutoring and Online learning support
Pre-Tax Commuter Benefits
Flexible Spending Accounts (FSAs) for Health and Dependent Care
Health Savings Accounts (HSAs)
Educational Assistance Program
BeWell@Baxter ? Global health and wellness program with access to resources and benefits to help focus on staying well through education and prevention
Premium Access to Headspace, meditation, and mindfulness app
Employee Assistance Program for mental health, family, financial and legal supports
Business Resource Groups ? Employee-run affinity groups that drive multi-cultural awareness and engagement at Baxter; provides a forum for employees to share knowledge, ideas, and personal experiences
Adoption Assistance Program
Additional benefits include discounts on: Motorcycle Insurance, wedding insurance, Identity theft protection, pet care plans, childcare, travel, Blackhawks tickets & more
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $36,000 to $90,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
#LI-VS1
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .
Expected salary: $36000 - 90000 per year
Location: Saint Paul, MN
Apply Now