Representative, Underwriting & Billing

Definity is a parent company to several innovative insurance brands in Canada, and they are seeking a Representative for Underwriting & Billing. This role focuses on delivering superior service to brokers, assisting with inquiries related to underwriting and billing, and ensuring adherence to underwriting guidelines. Responsibilities Handles general incoming broker inquiries and requests for Vyne support and workflow advice Support Brokers as they navigate changes by reinforcing messages and providing guidance where appropriate Provide brokers with educational step-by-step overviews while thoroughly explaining changes Process transactions not enabled by broker self-service functionality, including but not limited to new business, policy changes, cancellations etc., in accordance with underwriting guidelines and authority that meet all efficiency and quality standards Reviews incoming emails/cases in electronic format to identify risk types Completes categorization of cases in the policy case management system (including the correct identification of Broker codes) for multiple case transactions, enabling routing to the appropriate team Updates existing cases in the policy case management system when additional information is received from the Broker Skills Insurance / underwriting knowledge Customer service focused with a positive helpful attitude Excellent people skills Strong verbal and written communication skills Ability to coach and provide guidance to others Ability to solve problems Strong organizational and time management skills High degree of proficiency of English is required to service customers, both internal to the company and external, across Canada Bilingualism English and French is a must Univ. Degree / College diploma or equivalent experience Insurance / underwriting experience preferred Knowledge of Economical's PI offerings and Guidewire an asset CIP / working towards designation preferred Benefits Hybrid work schedule for most roles Company share ownership program Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services Company Overview Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. It was founded in 2021, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is