Representative: New Business Support (Life)

Nationwide is a Fortune 100 company focused on delivering extraordinary care to help individuals and businesses prepare for and protect their future. They are seeking a motivated New Business Support Associate to provide phone-based assistance regarding pending life insurance applications and ensure the smooth processing of new applications and policies.ResponsibilitiesAssists with the processing and customer service of new life insurance applications, including data entry, document verification, and agent callsCommunicates with clients and agents to gather necessary information and resolve any application issuesMaintains accurate records and update internal systems with application status and client informationCollaborates with underwriters and other team members to ensure timely and accurate processing of applicationsProvides exceptional customer service by responding to inquiries and providing updates on application statusAssists with administrative tasks such as filing, scanning, and organizing documentsParticipates in training sessions and team huddles to stay updated on company policies and proceduresParticipate in team meetings and Lean continuous improvement initiativesSkillsStrong customer service orientation with experience handling phone‑based inquiriesEffective verbal communication and the ability to explain complex information clearlyAbility to de‑escalate challenging situations and maintain professionalismResourceful problem‑solver comfortable using multiple systems and partnering with team membersAbility to work independently while contributing to a highly collaborative team environmentHigh degree of initiative, engagement, and willingness to learnAssists with the processing and customer service of new life insurance applications, including data entry, document verification, and agent callsCommunicates with clients and agents to gather necessary information and resolve any application issuesMaintains accurate records and update internal systems with application status and client informationCollaborates with underwriters and other team members to ensure timely and accurate processing of applicationsProvides exceptional customer service by responding to inquiries and providing updates on application statusAssists with administrative tasks such as filing, scanning, and organizing documentsParticipates in training sessions and team huddles to stay updated on company policies and proceduresParticipate in team meetings and Lean continuous improvement initiativesEducation: Bachelor's degree in business, finance, actuarial science, or a related field preferredExperience: 1-2 years' experience in processing or customer service type work preferredBachelor's degree in business, finance, actuarial science, or a related field preferred1-2 years' experience in processing or customer service type work preferredBenefitsMedical/dental/visionLife insuranceShort and long term disability coveragePaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire dateNine paid holidays8 hours of Lifetime paid time off8 hours of Unity Day paid time off401(k) with company matchCompany-paid pension planBusiness casual attireAnd more.Company OverviewNationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States. It was founded in 1925, and is headquartered in Columbus, Ohio, USA, with a workforce of 10001+ employees. Its website is http://nationwide.com.



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