Representative, Customer Service

Definity is a parent company to several innovative insurance brands and is seeking a Customer Service Representative. The successful candidate will handle incoming inquiries via email and phone, providing assistance and resolving customer issues while maintaining a positive rapport. Responsibilities Respond promptly and professionally to incoming inquiries by telephone, or email Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Establish and maintain good rapport with customers by using positive language and anticipating their needs Gather all necessary information, inputting it accurately into company database Provide the insured with basic information on coverage, and arrange any necessary supplemental services Provide data tracking support and manage spreadsheets Skills Exceptional communication skills, both verbal and written Strong customer service, problem solving and resolution skills Proven ability to multi-task and think on your feet in a fast-paced environment Ability to work independently and in a team environment Strong attention to detail to ensure accuracy of information No insurance industry experience required Benefits Hybrid work schedule for most roles Company share ownership program Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services Company Overview Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. It was founded in 2021, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is