Repatriation Administrator - Funeralcare

Repatriation Administrator – Funeralcare £25,430 pro rata plus great benefits (Work Level 6C) Part-time, 22.5 hours per-week working on Friday, Saturday and Sunday Remote We’re looking for a Repatriation Administrator to join our Co-op Funeralcare team. You don’t need previous experience as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Why this role matters In this role, we’ll look to you to be there for our clients when they need our help, support and advice. You’ll be the main point of contact for clients when they call us, particularly Saturday and Sunday, and it’ll be up to you to understand their needs and help them plan the repatriation of a loved one. What you’ll do • Answer client calls and queries, providing support and guidance, and advising on the best services to meet their needs and budget • Work with the wider team to make sure our client needs, service levels, and important metrics are met • Support various administrative aspects of a repatriation arrangement • Work with our funeral home network to support clients in accessing the advice and help they need • Carry-out general administrative tasks (e.g. completing client forms, updating records, and managing costs) • Assist clients by providing up to date information and assisting with any issues as required • Support business development plans and liaise with third parties What you’ll bring We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring: • A passion for delivering excellent customer service • Good relationship-building skills, and the ability to communicate with empathy and sensitivity • Strong problem-solving skills and attention to detail • The ability to work flexibly to support clients when they need us most • Good IT skills (e.g. Microsoft Office and telephone systems) Why Co-op? At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive: • An annual bonus (based on personal and business performance) • 28 days holiday (rising to 32 with service) plus bank holidays • A pension with up to 10% employer contributions • Access to a subsidised onsite gym (at our Manchester HQ) • 30% discount on Co-op products and 10% off other brands • Stream – early access to a percentage of your pay as you earn it • Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice • 24/7 colleague support service • Training and support for your development and career progression • Cycle-to-work scheme A place you’ll belong We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion Please note that we may close applications for this role early. As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.