[Remote/WFM] Technical Customer Support Representative
Join our dynamic team at workwarp as a Technical Customer Support Representative! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary. Â Â Our Company:
Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible.
Schedule: Tuesday - Saturday, preferably from 10am - 6pm CT
Job Duties:
 Identify, investigate, and resolve customer questions or problems with computer software and hardware
 Provide email, chat, and telephone support to end-users experiencing technical difficulties
 Apply knowledge of computer software, hardware, and procedures to solve problems
 Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
 Identify and escalate support situations requiring urgent attention
 Track and route support requests via computerized ticketing system; thoroughly document resolutions
 Stay current with product upgrades, system information, and business updates
 Collaborate with other team members to research and resolve problems
 Perform other related duties as assigned
Required Skills/Abilities:
 Proficient with or the ability to quickly learn an array of computer hardware and software.
 Thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals.
 Excellent verbal and written communication skills
 Excellent interpersonal and customer service skills
 Professional and pleasant telephone manner
 Ability to explain technical issues to technical and nontechnical customers
 Strong analytical and problem-solving skills.
 Proficient with Microsoft Office Suite or related software.
 Willingness to have telephone conversations monitored for quality assurance.
Education and Experience:
 Associate's degree in Computer Science or related field preferred
 2+ years of experience in customer technical support preferred
Physical Demands:
 Able to sit for the duration of the workday
 Able to use a keyboard, headset, and computer monitor for the workday
 Health Care Plan (Medical, Dental & Vision)
 Retirement Plan (401k)
 Paid Time Off (Vacation, Sick & Public Holidays)
 Short Term & Long Term Disability
 Work From Home Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible.
Schedule: Tuesday - Saturday, preferably from 10am - 6pm CT
Job Duties:
 Identify, investigate, and resolve customer questions or problems with computer software and hardware
 Provide email, chat, and telephone support to end-users experiencing technical difficulties
 Apply knowledge of computer software, hardware, and procedures to solve problems
 Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
 Identify and escalate support situations requiring urgent attention
 Track and route support requests via computerized ticketing system; thoroughly document resolutions
 Stay current with product upgrades, system information, and business updates
 Collaborate with other team members to research and resolve problems
 Perform other related duties as assigned
Required Skills/Abilities:
 Proficient with or the ability to quickly learn an array of computer hardware and software.
 Thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals.
 Excellent verbal and written communication skills
 Excellent interpersonal and customer service skills
 Professional and pleasant telephone manner
 Ability to explain technical issues to technical and nontechnical customers
 Strong analytical and problem-solving skills.
 Proficient with Microsoft Office Suite or related software.
 Willingness to have telephone conversations monitored for quality assurance.
Education and Experience:
 Associate's degree in Computer Science or related field preferred
 2+ years of experience in customer technical support preferred
Physical Demands:
 Able to sit for the duration of the workday
 Able to use a keyboard, headset, and computer monitor for the workday
 Health Care Plan (Medical, Dental & Vision)
 Retirement Plan (401k)
 Paid Time Off (Vacation, Sick & Public Holidays)
 Short Term & Long Term Disability
 Work From Home Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now