[Remote/WFM] Technical Account Manager | Airship | $96k  $105k
Join a culture of excellence and collaboration. We are looking for a Technical Account Manager | Airship | $96k  $105k | Remote (US)! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.   About the Role
With deep experience working with the worldÂs leading brands, our Technical Account Managers  experienced engineers, developers and product managers  know how to build, implement and manage the kinds of sophisticated solutions that power the best digital marketing strategies in the world. Our team has years of experience in tech, many of those devoted to understanding technology and driving results in the digital marketing space. We have been Âbehind the curtain helping brands in every major vertical by developing examples, guiding advanced integrations, and building the expertise necessary to accelerate results and success. We are inquisitive, inclusive, and insightful, and are at our best when we lift each other up to achieve common goals. We value diverse input and are looking for a TAM team member who wants to contribute to something spectacular.
About You
You are passionate about the customer experience, technology, and can personally relate to a developer or... product managerÂs struggles. You help bridge the gap between technical and non-technical folks and frequently interact with development, product, marketing, and leadership contacts from our largest clients. You want to be the Airship product expert, understanding the clientÂs use-cases to help guide their technical teams toward continued success with Airship products and services.
Responsibilities
 Coordinate new customer activities with appropriate team members. Keep all parties apprised of customer requirements, deliverables, and timelines.
 Act as a primary point of contact for customers, ensuring a high level of responsiveness if issues arise.
 Provide metrics as established by department leadership to track and report customer activities and associated issues and/or opportunities for reporting to both customer and internal stakeholders.
 Provide world-class support by taking ownership for customer challenges from initial contact to deploy including troubleshooting, assisting with QA, and ensuring that the customer understands any needed changes on their end.
 Partner with the Engineering and Product teams to resolve customer issues, and develop new solutions.
 Provide assistance writing documentation, knowledge-based articles, and tutorials to improve the customer experience of Airship products and services.
 Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements.
 Interface with customers in final stages of contracting with Sales to gather, collect, and document technical, product, and contract requirements regarding the customerÂs purchase(s) of Airship products.
 Contribute to the development of Technical Account Management policies and procedures.
Required Skills and Experience
 3+ years of technical client-facing experience
 Working knowledge of Linux and/or Mac OS X command line
 Able to read code and write code in Python, Java, Objective-C, or a similar object-oriented language
 Able to handle a wide range of customer personas and skills sets during all phases of the customer lifecycle
 Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
 Outcome based time management skills
 Ability to work in a team environment while working independently
Optional, but definitely a plus
 Knowledge of how to leverage APIs
 Comfortable with iOS and Android mobile platforms and their development tools
 Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS); combined with SaaS product environment
 Skills with Apple Wallet, Android Pay or other Digital Wallet platforms
 Familiarity with Email specific terms and configuration
 Understanding of routing and processes around SMS
 Bilingual in Spanish/English or other languages a plus
Compensation at Airship
AirshipÂs compensation is determined by a variety of factors including market data, experience ladders, and geographical location. The starting salary range for this position is: $95,800-$105,000 per year. Some roles may also be eligible for commission, bonus, competitive equity packages and other performance incentives. In addition, we also provide an extensive suite of Benefits offerings as part of our Total Rewards approach to compensation.
CCPA disclosure notice here Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
With deep experience working with the worldÂs leading brands, our Technical Account Managers  experienced engineers, developers and product managers  know how to build, implement and manage the kinds of sophisticated solutions that power the best digital marketing strategies in the world. Our team has years of experience in tech, many of those devoted to understanding technology and driving results in the digital marketing space. We have been Âbehind the curtain helping brands in every major vertical by developing examples, guiding advanced integrations, and building the expertise necessary to accelerate results and success. We are inquisitive, inclusive, and insightful, and are at our best when we lift each other up to achieve common goals. We value diverse input and are looking for a TAM team member who wants to contribute to something spectacular.
About You
You are passionate about the customer experience, technology, and can personally relate to a developer or... product managerÂs struggles. You help bridge the gap between technical and non-technical folks and frequently interact with development, product, marketing, and leadership contacts from our largest clients. You want to be the Airship product expert, understanding the clientÂs use-cases to help guide their technical teams toward continued success with Airship products and services.
Responsibilities
 Coordinate new customer activities with appropriate team members. Keep all parties apprised of customer requirements, deliverables, and timelines.
 Act as a primary point of contact for customers, ensuring a high level of responsiveness if issues arise.
 Provide metrics as established by department leadership to track and report customer activities and associated issues and/or opportunities for reporting to both customer and internal stakeholders.
 Provide world-class support by taking ownership for customer challenges from initial contact to deploy including troubleshooting, assisting with QA, and ensuring that the customer understands any needed changes on their end.
 Partner with the Engineering and Product teams to resolve customer issues, and develop new solutions.
 Provide assistance writing documentation, knowledge-based articles, and tutorials to improve the customer experience of Airship products and services.
 Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements.
 Interface with customers in final stages of contracting with Sales to gather, collect, and document technical, product, and contract requirements regarding the customerÂs purchase(s) of Airship products.
 Contribute to the development of Technical Account Management policies and procedures.
Required Skills and Experience
 3+ years of technical client-facing experience
 Working knowledge of Linux and/or Mac OS X command line
 Able to read code and write code in Python, Java, Objective-C, or a similar object-oriented language
 Able to handle a wide range of customer personas and skills sets during all phases of the customer lifecycle
 Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
 Outcome based time management skills
 Ability to work in a team environment while working independently
Optional, but definitely a plus
 Knowledge of how to leverage APIs
 Comfortable with iOS and Android mobile platforms and their development tools
 Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS); combined with SaaS product environment
 Skills with Apple Wallet, Android Pay or other Digital Wallet platforms
 Familiarity with Email specific terms and configuration
 Understanding of routing and processes around SMS
 Bilingual in Spanish/English or other languages a plus
Compensation at Airship
AirshipÂs compensation is determined by a variety of factors including market data, experience ladders, and geographical location. The starting salary range for this position is: $95,800-$105,000 per year. Some roles may also be eligible for commission, bonus, competitive equity packages and other performance incentives. In addition, we also provide an extensive suite of Benefits offerings as part of our Total Rewards approach to compensation.
CCPA disclosure notice here Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now