[Remote/WFM] Seasonal (temporary) Customer Service Representative
Job Highlights:Position: Seasonalcustomer Service Representative Part-timeCompany: WorkwarpCompensation: a competitive salaryLocation: RemoteStart Date: Immediate openings available  Seasonal can be Sensational! 100% REMOTE!
COMPANY OVERVIEW...
HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We will transform the way healthcare is administered in the United States by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.
We live and work with purpose, care about others, act with integrity, communicate with transparency, and donÂt take ourselves too seriously.
We're not just about business  we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
PURPOSE AND SCOPE:
Receive, investigate, and respond to all member inquiries and resolve member problems and/or complaints in a timely and accurate manner.
JOB SPECIFICS
Seasonal Part-Time Role
Schedule: 20 hours total. Saturdays and Sundays  offering two 8-hour shifts;
 Shift 1 - 8:00 AM to 4:30 PM EST
 Shift 2 - 1:30 PM to 10:00 PM EST
Additional 4-hour shift scheduled for coverage during peak business hours.
Duration: October 2024 through January 2025
Time Off: No long-term planned time off during the assignment
This role requires availability on weekends and adherence to the specified schedule and training period.
Who you are At HealthAxis Group youÂre more than Âseasonal  youÂre part of the team. Beyond flexibility and learning new skills, we offer an experience that is more supportive and inclusive, where you will like the people and clients youÂre working with and value the relationships youÂre able to develop. We are looking for unique individuals. Bring everything that makes you who you are, your unwavering integrity, your imagination and ability to think outside the box along with a healthy disregard for the impossible. Together, we can build greatness for everyone.
Once you work your ÂSeason you will be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You will also have access to opportunities for regular full-time roles when they become available.
PRINCIPAL RESPONSIBILITIES AND DUTIES
 Answers and tracks telephone calls within established department standards
 Tracks all existing member calls within the IKA database ensuring that documentation is concise and factual
 Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
 Answer Âentry level claims inquiries
 Takes ÂOver the Counter (OTC) orders for products and diabetic supplies
 Understands and processes Âentry level enrollment and disenrollment procedures
 Enters prospective members into our software database
 Maintains appropriate current source documents and reference documents
 Interacts professionally with other employees, customers, and suppliers
 Works effectively as a team contributor on all assignments
 Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
 As required, re-directs calls to appropriate department
CUSTOMER SERVICE:
 Responsible for driving the HealthAxis culture through values and customer service standards
 Accountable for outstanding customer service to all external and internal contacts
 Develops and maintains positive relationships through effective and timely communication
 Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
EDUCATION, EXPERIENCE AND REQUIRED SKILLS:
 Ability to read and interpret documents and calculate figures and amounts
 Strong typing skills (40-60WPM)
 Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
 Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
 Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
 Ability to toggle between different systems to gather information and provide updates
 Excellent oral and written communication skills including good grammar, voice and diction
 Proficient in MS Office including basic computer and keyboarding skills
 Excellent customer service skills (friendly, courteous, and helpful)
 High school diploma or general education degree (GED) required
 Minimum of six months to one-year related experience required
 An equivalent combination of education, training, and experience Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
COMPANY OVERVIEW...
HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We will transform the way healthcare is administered in the United States by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.
We live and work with purpose, care about others, act with integrity, communicate with transparency, and donÂt take ourselves too seriously.
We're not just about business  we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
PURPOSE AND SCOPE:
Receive, investigate, and respond to all member inquiries and resolve member problems and/or complaints in a timely and accurate manner.
JOB SPECIFICS
Seasonal Part-Time Role
Schedule: 20 hours total. Saturdays and Sundays  offering two 8-hour shifts;
 Shift 1 - 8:00 AM to 4:30 PM EST
 Shift 2 - 1:30 PM to 10:00 PM EST
Additional 4-hour shift scheduled for coverage during peak business hours.
Duration: October 2024 through January 2025
Time Off: No long-term planned time off during the assignment
This role requires availability on weekends and adherence to the specified schedule and training period.
Who you are At HealthAxis Group youÂre more than Âseasonal  youÂre part of the team. Beyond flexibility and learning new skills, we offer an experience that is more supportive and inclusive, where you will like the people and clients youÂre working with and value the relationships youÂre able to develop. We are looking for unique individuals. Bring everything that makes you who you are, your unwavering integrity, your imagination and ability to think outside the box along with a healthy disregard for the impossible. Together, we can build greatness for everyone.
Once you work your ÂSeason you will be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You will also have access to opportunities for regular full-time roles when they become available.
PRINCIPAL RESPONSIBILITIES AND DUTIES
 Answers and tracks telephone calls within established department standards
 Tracks all existing member calls within the IKA database ensuring that documentation is concise and factual
 Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
 Answer Âentry level claims inquiries
 Takes ÂOver the Counter (OTC) orders for products and diabetic supplies
 Understands and processes Âentry level enrollment and disenrollment procedures
 Enters prospective members into our software database
 Maintains appropriate current source documents and reference documents
 Interacts professionally with other employees, customers, and suppliers
 Works effectively as a team contributor on all assignments
 Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
 As required, re-directs calls to appropriate department
CUSTOMER SERVICE:
 Responsible for driving the HealthAxis culture through values and customer service standards
 Accountable for outstanding customer service to all external and internal contacts
 Develops and maintains positive relationships through effective and timely communication
 Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
EDUCATION, EXPERIENCE AND REQUIRED SKILLS:
 Ability to read and interpret documents and calculate figures and amounts
 Strong typing skills (40-60WPM)
 Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
 Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
 Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
 Ability to toggle between different systems to gather information and provide updates
 Excellent oral and written communication skills including good grammar, voice and diction
 Proficient in MS Office including basic computer and keyboarding skills
 Excellent customer service skills (friendly, courteous, and helpful)
 High school diploma or general education degree (GED) required
 Minimum of six months to one-year related experience required
 An equivalent combination of education, training, and experience Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now