[Remote/WFM] PART TIME Customer Service Rep
Bring your passion and expertise to make a difference as a PART TIME Customer Service Rep! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary. Â Â This is a high call volumePart-Time\"work from home\" position with shifts ranging between the hours of1pm - 6pm Eastern Time.
Training schedules are8AM-12PMor12:30PM - 4:30PM Eastern Timeduring the first 4 weeks of employment.
Training schedule and shifts will be discussed during thevirtualinterview.
Job Summary
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners and address inquiries about our transportation services. The CSR role requires excellent communication skills in both English (Spanish fluency a plus), empathy, patience, and attention to detail during data entry and while speaking with members.
Duties & Responsibilities
 Handle inbound callsfrom health plan members and representatives, regarding transportation services offered through our health plan
 Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey
 Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)
 Escalates transportation and customer service concerns to contact center leadership team
Requirements
 Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
 Spanish fluency a plus
 High School degree or equivalent
 Must be able to sit for 8 hours or more a day wearing a headset
 Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
 CSRÂs must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
 Excellent written, communication and data entry skills
 Moderate experience in Microsoft Teams, Outlook, and Word
 Must be able to adapt to high and a fast-paced call volume
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Training schedules are8AM-12PMor12:30PM - 4:30PM Eastern Timeduring the first 4 weeks of employment.
Training schedule and shifts will be discussed during thevirtualinterview.
Job Summary
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners and address inquiries about our transportation services. The CSR role requires excellent communication skills in both English (Spanish fluency a plus), empathy, patience, and attention to detail during data entry and while speaking with members.
Duties & Responsibilities
 Handle inbound callsfrom health plan members and representatives, regarding transportation services offered through our health plan
 Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey
 Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)
 Escalates transportation and customer service concerns to contact center leadership team
Requirements
 Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
 Spanish fluency a plus
 High School degree or equivalent
 Must be able to sit for 8 hours or more a day wearing a headset
 Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
 CSRÂs must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
 Excellent written, communication and data entry skills
 Moderate experience in Microsoft Teams, Outlook, and Word
 Must be able to adapt to high and a fast-paced call volume
Powered by JazzHR
kVW8ys80GP Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now