[Remote/WFM] Manager Customer Success- Remote
Seeking a new challenge? This is the perfect opportunity to grow as a Manager Customer Success- Remote! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role. Â Â Customer Success Manager- Remote
Who We Are
At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.
We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.
Job Summary
The Customer Success Manager will develop and implement a robust customer success system that will support the Premier Partner sales team. This role will work in collaboration with the Sales Revenue Operations team to analyze market trends and set sales targets for the team and ensure they are achievable and align with the company strategy. The Customer Success manager will also collaborate with the Sales VPs to ensure account support alignment. This role is also responsible for the communication, leadership, motivation, and training of the Customer Success team to achieve their sales targets and goals.
This key leader will play a pivotal role in fostering relationships with customers, sales team, and internal partners. We pride ourselves on fostering a collaborative and results-driven environment.
Here is you will get to do
 Strategy & Analysis: Develop and implement sales strategies that align with the companyÂs goals and objectives. Analyze market trends in collaboration with Sales Ops team to inform resource deployment. Collaborate with VP, Strategic Sales to ensure account support alignment.
 Targets: Collaborate with the sales ops function to set sales targets for the team and ensure they are achievable and align with company strategy.
 Leadership & Training: Communicate, lead, and motivate the customer success team to achieve their sales targets and goals. Provide training to sales teams to improve their skills and knowledge.
 Monitoring & Reporting: Monitor employee performance, including measurable KPIÂs on continual basis, create action plans and take corrective action if necessary. Report performance to senior leadership.
 Relationships: Fosters relationships with customers, sales team, and internal partners.
 Sales: Coordinate with external and internal strategic sales partners to identify opportunities to drive sales revenue and profit growth across the portfolio.
 Make safety a priority in daily activities
 Drive Successful Customer Engagements
 High Impact Communication
 Building the internal Customer Success Team
 Broadening Business Value
 Integrity-Based Business Acumen
 Technical Aptitude
 Thought Leadership
 Driving for Results
HereÂs What WeÂre Looking For
 Bachelor's Degree or equivalent work experience preferred
 10+ years of experience in sales/customer service
 Experience working with large, complex organizations preferred
 Results oriented, ensuring we deliver on existing commitments while also working to continuously deliver an unparalleled customer experience
 Strong written and verbal communications skills to all levels of an organization
 Customer service, problem solving, and analytical skills required
 Strong attention to detail
 Strong organizational and interpersonal skills
 Self-starter attitude
 Results focused
 Advanced skills in Microsoft Office Software (Word, Excel, Outlook)
 Lead a team of 10 - 15 direct reports comprised of Customer Success Reps
 25% travel required. Some air travel maybe required
What OBE Offers You
 *
 Competitive pay
 Paid time off
 10 Holidays (inclusive of 2 floating holidays)
 Market competitive 401(k) match
 Industry-leading medical, dental, and vision benefits
 Short-term and long-term disability coverage
 Life Insurance
About OBE
At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.
OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.
If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability-If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
#OBE
We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractorÂs legal duty to furnish information. 41 CFR 60-1.35(c) Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
Who We Are
At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.
We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.
Job Summary
The Customer Success Manager will develop and implement a robust customer success system that will support the Premier Partner sales team. This role will work in collaboration with the Sales Revenue Operations team to analyze market trends and set sales targets for the team and ensure they are achievable and align with the company strategy. The Customer Success manager will also collaborate with the Sales VPs to ensure account support alignment. This role is also responsible for the communication, leadership, motivation, and training of the Customer Success team to achieve their sales targets and goals.
This key leader will play a pivotal role in fostering relationships with customers, sales team, and internal partners. We pride ourselves on fostering a collaborative and results-driven environment.
Here is you will get to do
 Strategy & Analysis: Develop and implement sales strategies that align with the companyÂs goals and objectives. Analyze market trends in collaboration with Sales Ops team to inform resource deployment. Collaborate with VP, Strategic Sales to ensure account support alignment.
 Targets: Collaborate with the sales ops function to set sales targets for the team and ensure they are achievable and align with company strategy.
 Leadership & Training: Communicate, lead, and motivate the customer success team to achieve their sales targets and goals. Provide training to sales teams to improve their skills and knowledge.
 Monitoring & Reporting: Monitor employee performance, including measurable KPIÂs on continual basis, create action plans and take corrective action if necessary. Report performance to senior leadership.
 Relationships: Fosters relationships with customers, sales team, and internal partners.
 Sales: Coordinate with external and internal strategic sales partners to identify opportunities to drive sales revenue and profit growth across the portfolio.
 Make safety a priority in daily activities
 Drive Successful Customer Engagements
 High Impact Communication
 Building the internal Customer Success Team
 Broadening Business Value
 Integrity-Based Business Acumen
 Technical Aptitude
 Thought Leadership
 Driving for Results
HereÂs What WeÂre Looking For
 Bachelor's Degree or equivalent work experience preferred
 10+ years of experience in sales/customer service
 Experience working with large, complex organizations preferred
 Results oriented, ensuring we deliver on existing commitments while also working to continuously deliver an unparalleled customer experience
 Strong written and verbal communications skills to all levels of an organization
 Customer service, problem solving, and analytical skills required
 Strong attention to detail
 Strong organizational and interpersonal skills
 Self-starter attitude
 Results focused
 Advanced skills in Microsoft Office Software (Word, Excel, Outlook)
 Lead a team of 10 - 15 direct reports comprised of Customer Success Reps
 25% travel required. Some air travel maybe required
What OBE Offers You
 *
 Competitive pay
 Paid time off
 10 Holidays (inclusive of 2 floating holidays)
 Market competitive 401(k) match
 Industry-leading medical, dental, and vision benefits
 Short-term and long-term disability coverage
 Life Insurance
About OBE
At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.
OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.
If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability-If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
#OBE
We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractorÂs legal duty to furnish information. 41 CFR 60-1.35(c) Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now