[Remote/WFM] Looking for Online Programs Specialist - Southeast

Quick Overview:Company: Cape Girardeau, MOStart Date: Immediate openings availableCompensation: a competitive salaryPosition: Looking For Online Programs Specialist - Southeast OnlineLocation: Remote  Job title: Online Programs Specialist - Southeast Online Company: Southeast Missouri State University Job description : Position Summary Online Programs Specialist Southeast Online Full Time The office of Southeast Online at Southeast Missouri State University is committed to student success. The office consists of a director, advising team, recruitment team, and faculty support team. The Online Programs Specialist reports to the Coordinator of Online Advising. This position plays a critical role in the academic success of online students at Southeast. We seek a dynamic, ethical, motivated professional with excellent customer service skills, a passion for learning, and a desire to help online students achieve their academic goals. Primary Responsibilities Serves as a contributing member of the Southeast Online team Advises students pursuing an online degree; support students experiencing cultural, family, personal or economic issues; help students access appropriate campus and community resources Advises using face-to-face, email, phone, or web conferencing software Works to recruit new students to online programs by attending recruitment events and working with prospective students Onboards new online students, which includes an extensive review of previous coursework and experience; recommends potential substitutions, obtains appropriate approvals, and processes the appropriate paperwork; ensures students complete the online orientation; trains students on Southeast processes; discusses goals and strategies to assist online students in selecting an appropriate major that aligns with their goals Serves as a liaison to specified academic colleges and departments; attend meetings; provide demographic, enrollment, and other data; ensures communication between Southeast Online and the academic units Performs enrollment management functions by working with academic departments to ensure course offerings allow for timely graduation and reserve seats in online courses to provide appropriate access to online courses Ensures online student retention by monitoring students' enrollment reports following the established communication plan to students, adhering to the flipped advising model, and assisting in maintaining the online orientation Serves as an advocate for online students by working collaboratively with various campus constituencies, including, but not limited to, admissions, academic departments, regional and campus advisors, registrar, and other on-campus student services Maintains knowledge in distance education, online learning, and academic advising by attending workshops, conferences, webinars and reviewing research Uses various computer systems to perform the functions of the position, including the Banner system, DegreeWorks, SupportNET, and Microsoft 365; accurately process changes to student records in all systems; create and run reports as needed; ensure data integrity. Required Qualifications Bachelor's degree; counseling or higher education degree a plus Knowledge of academic advising, counseling or closely related area through work experience or an educational setting Demonstrated exceptional customer service skills Demonstrated excellent interpersonal and intercultural communication skills, both verbal and written Strong organizational skills Strong technical proficiency with a demonstrated ability to work across multiple software platforms simultaneously Experience with electronic reports and making data-informed decisions Experience prioritizing and managing multiple tasks Ability to diffuse emotional or tense situations and offer viable solutions Required Information & Deadline Application Deadline: To ensure full consideration, application materials must be received by August 25, 2023. The position is available immediately and will remain open until filled. To Apply: Submit the following items online by clicking on the APPLY button at the top of the page. Letter of interest addressing all position qualifications Current resume Names and contact information of three professional references may be asked for at a later date Additional Information About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society. SEMO Fact Book: SEMO Strategic Action Plan: Southeast Missouri State University provides an excellent benefits package. For complete benefit details visit our website at Expected salary : Location : Cape Girardeau, MO Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
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