[Remote/WFM] [Hiring] Weekend General Manager @Reverence
Core Information:Company: WorkwarpPosition: [hiring] Weekend General Manager @reverenceCompensation: a competitive salaryLocation: RemoteStart Date: Immediate openings available  Who We Are:
Reverence is a technology company solving one of the hardest problems in healthcare  how to get the right people, in the right place, at the right time  in support of top-quality home-based care.
We provide technology and services that enable healthcare provider groups to significantly improve staffing operations.
Our mission-driven team brings significant front-line experience driving excellence in home-based care and improving workforce operations  one of the gnarliest (and most interesting!) business challenges facing healthcare organizations.
About the role:
We are seeking a Weekend General Manager who will join our team as a full-time employee and oversee all aspects of our managed service scheduling product over the weekend. In this position, you will lead a dedicated team of front-line schedulers, ensure that specific operational processes are adhered to in meeting client needs, and be the first line of defense for any system and/or product related issues that arise on the weekend. You will serve as the primary escalation point for front-line schedulers and point of contact for clients if more senior communication is needed. Additionally, you will liaise with operational and product leadership to ensure that the existing team, processes, and systems are sufficient to meet business objectives while providing feedback and suggestions on where improvements are needed. As our team and roster of clients continue to grow rapidly, the Weekend General Manager will play a key role in ensuring that we are able to scale the best practices we have developed and will continue to develop over time, contributing to mission-critical company goals like client retention. We expect the typical weekly schedule for this role to be Thursday-Monday, with Tuesday and Wednesday as days off.
What you'll do:
 Manage and coordinate front-line scheduling operations supervisors and associates over the weekend to ensure sufficient quality of managed service product delivery
 Ensure adherence to standard operating procedures amongst front-line team members through a combination of systems review and spot-checking
 Identify potential problems before they manifest and respond to small issues over the weekend to prevent them becoming significant
 Responsible for hiring, selection of training, job assignments and shift schedules for the weekend team
 Ensure equalization of workload among staff, making recommendations regarding optimization of resources and implementation of necessary changes
What you'll need:
 5-10 years' experience driving best-in-class home care scheduling and/or call-center operations
 Quantitative skill set and familiarity with key software applications such as Excel, Powerpoint, Salesforce, Tableau, Monday.com, or equivalent.
 Strong sense of ownership and entrepreneurial desire to lead the weekend operations and make it your own
 Strong customer service orientation
 Demonstrated experience in leading front-line scheduling or call center teams
 Desire to work primarily on the weekends
What we provide:
 Competitive compensation. The U.S. base salary range for this full-time position is $40,000-$70,000 USD. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all U.S. locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to salary, you will also be eligible for equity and our benefits package.
 Equity options
 Flexible Paid Time Off
 Flexible working hours
 Competitive health benefits
 Home office support
 Commitment to investing in your professional growth
 An office in New York City for visitors and local employees
 Recurring team lunches for all employees
 Paid sabbatical after 5 years
At Reverence Care, we embrace diversity and are committed to building a team representing a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. If you need additional accommodations to feel comfortable during your interview process, please let us know. Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
Reverence is a technology company solving one of the hardest problems in healthcare  how to get the right people, in the right place, at the right time  in support of top-quality home-based care.
We provide technology and services that enable healthcare provider groups to significantly improve staffing operations.
Our mission-driven team brings significant front-line experience driving excellence in home-based care and improving workforce operations  one of the gnarliest (and most interesting!) business challenges facing healthcare organizations.
About the role:
We are seeking a Weekend General Manager who will join our team as a full-time employee and oversee all aspects of our managed service scheduling product over the weekend. In this position, you will lead a dedicated team of front-line schedulers, ensure that specific operational processes are adhered to in meeting client needs, and be the first line of defense for any system and/or product related issues that arise on the weekend. You will serve as the primary escalation point for front-line schedulers and point of contact for clients if more senior communication is needed. Additionally, you will liaise with operational and product leadership to ensure that the existing team, processes, and systems are sufficient to meet business objectives while providing feedback and suggestions on where improvements are needed. As our team and roster of clients continue to grow rapidly, the Weekend General Manager will play a key role in ensuring that we are able to scale the best practices we have developed and will continue to develop over time, contributing to mission-critical company goals like client retention. We expect the typical weekly schedule for this role to be Thursday-Monday, with Tuesday and Wednesday as days off.
What you'll do:
 Manage and coordinate front-line scheduling operations supervisors and associates over the weekend to ensure sufficient quality of managed service product delivery
 Ensure adherence to standard operating procedures amongst front-line team members through a combination of systems review and spot-checking
 Identify potential problems before they manifest and respond to small issues over the weekend to prevent them becoming significant
 Responsible for hiring, selection of training, job assignments and shift schedules for the weekend team
 Ensure equalization of workload among staff, making recommendations regarding optimization of resources and implementation of necessary changes
What you'll need:
 5-10 years' experience driving best-in-class home care scheduling and/or call-center operations
 Quantitative skill set and familiarity with key software applications such as Excel, Powerpoint, Salesforce, Tableau, Monday.com, or equivalent.
 Strong sense of ownership and entrepreneurial desire to lead the weekend operations and make it your own
 Strong customer service orientation
 Demonstrated experience in leading front-line scheduling or call center teams
 Desire to work primarily on the weekends
What we provide:
 Competitive compensation. The U.S. base salary range for this full-time position is $40,000-$70,000 USD. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all U.S. locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to salary, you will also be eligible for equity and our benefits package.
 Equity options
 Flexible Paid Time Off
 Flexible working hours
 Competitive health benefits
 Home office support
 Commitment to investing in your professional growth
 An office in New York City for visitors and local employees
 Recurring team lunches for all employees
 Paid sabbatical after 5 years
At Reverence Care, we embrace diversity and are committed to building a team representing a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. If you need additional accommodations to feel comfortable during your interview process, please let us know. Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now