[Remote/WFM] Customer Support Specialist - Live Chat and Email
Start your career journey with us! We have an easy-to-learn role for a Customer Support Specialist - Live Chat And Email! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits. Â Â Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Company Culture and Environment
The culture at Thedigitalheadhunter emphasizes teamwork, customer satisfaction, and a critical thinking approach to problem-solving. We foster a supportive environment where associates are encouraged to develop their skills and provide exceptional service to our valued customers.
Career Growth and Development Opportunities
This position provides opportunities for professional development through hands-on experience in customer service and technical problem resolution, which could lead to advancement in roles within the company.
Detailed Benefits and Perks
 Flexible scheduling options
 Comprehensive training programs
 Supportive team environment
Compensation and Benefits
 Competitive salary based on experience
 Health, dental, and vision insurance
 Retirement savings plan with company matching
Why you should apply for this position today
By applying for this position, you will have the chance to be part of a dynamic team that values your contributions and provides the opportunity to make a positive impact on customer satisfaction and product support.
Skills
 Strong communication skills, both verbal and written
 Technical troubleshooting abilities
 Ability to think critically and resolve customer inquiries
 Experience with live chat and email support is a plus
Responsibilities
 Answer incoming chats and emails from customers
 Assist customers with troubleshooting and servicing covered products
 Identify customer needs and provide appropriate solutions
 Maintain a high level of customer satisfaction through effective communication
Qualifications
 Previous experience in customer service or related fields
 Strong technical aptitude and problem-solving skills
 Ability to work efficiently in a fast-paced environment
Education Requirements
 High School Diploma or equivalent
Education Requirements Credential Category
 High School Diploma
Experience Requirements
 Prior experience in a customer service role preferred
 Experience with technical support is a plus
Why work in Creve Coeur, MO
Creve Coeur offers a vibrant community with a blend of urban and suburban living. The area is home to various amenities, including parks, shopping centers, and dining options, making it an attractive location for work-life balance. Additionally, the local job market is strong, providing ample opportunities for career growth and professional development. Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Company Culture and Environment
The culture at Thedigitalheadhunter emphasizes teamwork, customer satisfaction, and a critical thinking approach to problem-solving. We foster a supportive environment where associates are encouraged to develop their skills and provide exceptional service to our valued customers.
Career Growth and Development Opportunities
This position provides opportunities for professional development through hands-on experience in customer service and technical problem resolution, which could lead to advancement in roles within the company.
Detailed Benefits and Perks
 Flexible scheduling options
 Comprehensive training programs
 Supportive team environment
Compensation and Benefits
 Competitive salary based on experience
 Health, dental, and vision insurance
 Retirement savings plan with company matching
Why you should apply for this position today
By applying for this position, you will have the chance to be part of a dynamic team that values your contributions and provides the opportunity to make a positive impact on customer satisfaction and product support.
Skills
 Strong communication skills, both verbal and written
 Technical troubleshooting abilities
 Ability to think critically and resolve customer inquiries
 Experience with live chat and email support is a plus
Responsibilities
 Answer incoming chats and emails from customers
 Assist customers with troubleshooting and servicing covered products
 Identify customer needs and provide appropriate solutions
 Maintain a high level of customer satisfaction through effective communication
Qualifications
 Previous experience in customer service or related fields
 Strong technical aptitude and problem-solving skills
 Ability to work efficiently in a fast-paced environment
Education Requirements
 High School Diploma or equivalent
Education Requirements Credential Category
 High School Diploma
Experience Requirements
 Prior experience in a customer service role preferred
 Experience with technical support is a plus
Why work in Creve Coeur, MO
Creve Coeur offers a vibrant community with a blend of urban and suburban living. The area is home to various amenities, including parks, shopping centers, and dining options, making it an attractive location for work-life balance. Additionally, the local job market is strong, providing ample opportunities for career growth and professional development. Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now