[Remote/WFM] Customer Service Reps - Live Chat FULLY REMOTE

We are currently looking for a skilled and motivated Customer Service Reps - Live Chat FULLY REMOTE! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary. Â Â The Call Center Representative is the first point of contact for customers, providing outstanding service through phone, email, and chat channels. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Benefits:
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Responsibilities
• Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team
• Complete necessary administrative work as needed and complete call logs accurately
• Other projects as assigned by supervisor.
Qualifications
• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• bility to work in a fast-paced environment and handle high call volumes.
• Proficient in using computers and familiar with Microsoft Office Suite.
• bility to remain calm and professional under pressure
Skills
• Call Center Support
• Customer Service
• Telephone Etiquette
• Communication
• Verbal Communication
• Problem Solving Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
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