[Remote/WFM] Customer Service Representative Team Lead - National
Work with a team of bright and motivated people as a Customer Service Representative Team Lead - National Remote! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate. Â Â Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and... career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Customer Service Representative Lead is responsible for answering incoming calls with questions regarding Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County as well as Medicaid benefit plans.
This position is full-time (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September). It may be necessary, given the business need, to work occasional overtime.
We offer weeks of paid on-the-job training. The hours of the training will be aligned with your schedule or will be discussed on your first day of employment.
YouÂll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
 Taking inbound calls
 Over the phone, research and provide referrals to providers / agencies in Salt Lake County to Medicaid eligible consumers
 Utilize a computer database to verify Medicaid eligibility
 Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
 Complete additional administrative tasks as assigned that support Care Coordination team
YouÂll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
 High School Diploma / GED
 Must be 18 years of age OR older
 2 years of Customer Service experience in working with the insurance, medical, behavioral health setting, OR financial technology
 Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
 Ability to work any 8-hour shift between the hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)
Preferred Qualifications:
 Familiarity working with Financial Health Technology
Telecommuting Requirements:
 Ability to keep all company sensitive documents secure (if applicable)
 Required to have a dedicated work area established that is separated from other living areas and provides information privacy
 Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
 Strong organizational skills
 Ability to understand multiple services and multiple benefit plans for Medicaid
 Ability to multi - task
 All employees working remotely will be required to adhere to UnitedHealth GroupÂs Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited tolocal labor markets, education, work experience, certifications, etc.UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youÂll find a far-reaching choice of benefits and incentives.
Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneÂof every race, gender, sexuality, age, location, and incomeÂdeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes  an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
The Customer Service Representative Lead is responsible for answering incoming calls with questions regarding Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County as well as Medicaid benefit plans.
This position is full-time (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September). It may be necessary, given the business need, to work occasional overtime.
We offer weeks of paid on-the-job training. The hours of the training will be aligned with your schedule or will be discussed on your first day of employment.
YouÂll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
 Taking inbound calls
 Over the phone, research and provide referrals to providers / agencies in Salt Lake County to Medicaid eligible consumers
 Utilize a computer database to verify Medicaid eligibility
 Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
 Complete additional administrative tasks as assigned that support Care Coordination team
YouÂll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
 High School Diploma / GED
 Must be 18 years of age OR older
 2 years of Customer Service experience in working with the insurance, medical, behavioral health setting, OR financial technology
 Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
 Ability to work any 8-hour shift between the hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)
Preferred Qualifications:
 Familiarity working with Financial Health Technology
Telecommuting Requirements:
 Ability to keep all company sensitive documents secure (if applicable)
 Required to have a dedicated work area established that is separated from other living areas and provides information privacy
 Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
 Strong organizational skills
 Ability to understand multiple services and multiple benefit plans for Medicaid
 Ability to multi - task
 All employees working remotely will be required to adhere to UnitedHealth GroupÂs Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited tolocal labor markets, education, work experience, certifications, etc.UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youÂll find a far-reaching choice of benefits and incentives.
Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneÂof every race, gender, sexuality, age, location, and incomeÂdeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes  an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now