[Remote/WFM] Customer Service Representative - Remote Work from
Key Job Details:Compensation: a competitive salaryPosition: Customer Service Representative - Remote Work From HomeStart Date: Immediate openings availableLocation: RemoteCompany: Workwarp  Customer Service Representative
The Customer Service Representative is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties...
Primary Duties & Responsibilities:
 Heavy phone contact with policyholders, providers and interested third parties.
 Processing policyholder requests from correspondence, phone calls and emails
 Review and maintain new and revised procedures regarding policy information.
 Maintain department standards for number of calls, average handle and time management.
 Customer service background and good phone skills.
 Excellent communication, both written and oral, and organization skills.
 Must be able to maintain confidentiality.
 Excellent alpha and number recognition skills.
 Demonstrated mathematical abilities.
 Basic PC skills.
 Able to handle high stress situations calmly and with tact and professionalism.
 Strong decision making skills with the ability to analyze situations and make logical conclusions.
 Regular and predictable attendance required
Requirements:
 High school diploma or equivalent. Some college preferred.
 At least one year of office experience preferred. Telecommunications experience a plus.
 Life and Health insurance background and knowledge of insurance operations desired.
Physical Requirements: Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment.
Required Skills
 Customer service background and good phone skills.
 Excellent communication, both written and oral, and organization skills
 Must be able to maintain confidentiality.
 Excellent alpha and number recognition skills
 Demonstrated mathematical abilities
 Basic PC skills
 Able to handle high-stress situations calmly and with tact and professionalism.
 Strong decision-making skills with the ability to analyze situations and make logical conclusions.
 Regular and predictable attendance required
 Must be able to type at least 30WPM
 Pay differential available for Bilingual employees (Eng/Span)
 Reliable and predictable attendance of your assigned shift
 Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying
Physical Requirements; Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment. Ability to work 40-hour workweek.
 You must reside in the Greater Houston Area, have high-speed internet (20mbps/Upload), and a smartphone for this role. AIL will provide a company workstation to you.
Required Experience
 High school diploma or equivalent. Some college preferred.
 At least one year of office experience preferred. Telecommunications experience a plus.
 Life and Health insurance background and knowledge of insurance operations desired.
 *We are following the social distancing guidelines for COVID-19! All interviews and training have transitioned to a virtual platform.
Additional Requirements:
 A home office/room or quiet and designated space to work in as a remote worker is required.
 Safety is hugely important to us, you will be required to have a fire extinguisher in your home.
 You will be required to have a smart-phone and high-speed internet (20mbps upload) before you can start. Wi-Fi does not suffice, you will be provided with an Ethernet cable and workstation Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
The Customer Service Representative is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties...
Primary Duties & Responsibilities:
 Heavy phone contact with policyholders, providers and interested third parties.
 Processing policyholder requests from correspondence, phone calls and emails
 Review and maintain new and revised procedures regarding policy information.
 Maintain department standards for number of calls, average handle and time management.
 Customer service background and good phone skills.
 Excellent communication, both written and oral, and organization skills.
 Must be able to maintain confidentiality.
 Excellent alpha and number recognition skills.
 Demonstrated mathematical abilities.
 Basic PC skills.
 Able to handle high stress situations calmly and with tact and professionalism.
 Strong decision making skills with the ability to analyze situations and make logical conclusions.
 Regular and predictable attendance required
Requirements:
 High school diploma or equivalent. Some college preferred.
 At least one year of office experience preferred. Telecommunications experience a plus.
 Life and Health insurance background and knowledge of insurance operations desired.
Physical Requirements: Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment.
Required Skills
 Customer service background and good phone skills.
 Excellent communication, both written and oral, and organization skills
 Must be able to maintain confidentiality.
 Excellent alpha and number recognition skills
 Demonstrated mathematical abilities
 Basic PC skills
 Able to handle high-stress situations calmly and with tact and professionalism.
 Strong decision-making skills with the ability to analyze situations and make logical conclusions.
 Regular and predictable attendance required
 Must be able to type at least 30WPM
 Pay differential available for Bilingual employees (Eng/Span)
 Reliable and predictable attendance of your assigned shift
 Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying
Physical Requirements; Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment. Ability to work 40-hour workweek.
 You must reside in the Greater Houston Area, have high-speed internet (20mbps/Upload), and a smartphone for this role. AIL will provide a company workstation to you.
Required Experience
 High school diploma or equivalent. Some college preferred.
 At least one year of office experience preferred. Telecommunications experience a plus.
 Life and Health insurance background and knowledge of insurance operations desired.
 *We are following the social distancing guidelines for COVID-19! All interviews and training have transitioned to a virtual platform.
Additional Requirements:
 A home office/room or quiet and designated space to work in as a remote worker is required.
 Safety is hugely important to us, you will be required to have a fire extinguisher in your home.
 You will be required to have a smart-phone and high-speed internet (20mbps upload) before you can start. Wi-Fi does not suffice, you will be provided with an Ethernet cable and workstation Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now