[Remote/WFM] Customer Service Agent - eCommerce and Amazon
Unlock your potential with a new role at workwarp as a Customer Service Agent - Ecommerce And Amazon! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary. Â Â Job Title: Customer Service Agent
Company: Starfire Direct
Location: Temecula, CA (Hybrid option after training)
Position Type: Full-Time
Job Description:
Starfire Direct is seeking a highly motivated and experienced Customer Service Agent to join our dynamic team. The ideal candidate will have at least 2+ years of Amazon customer service experience, along with proficiency in Shopify, Microsoft Outlook, and NetSuite. This role will involve handling customer inquiries, providing support, and managing orders while maintaining the highest standards of service.
Key Responsibilities:
 Respond to customer inquiries and provide exceptional support via phone, email, and chat.
 Address customer complaints, resolve issues, and offer solutions in a timely and professional manner.
 Assist with order processing, tracking, returns, and exchanges through our Shopify platform.
 Utilize NetSuite for managing order data, customer information, and inventory management.
 Correspond with customers through Microsoft Outlook to coordinate order-related issues and inquiries.
 Monitor and respond to customer reviews on platforms, including Amazon, ensuring positive customer experiences.
 Troubleshoot product issues, guiding customers through product usage and providing helpful tips.
 Work closely with the fulfillment and shipping teams to ensure timely delivery and order accuracy.
 Maintain accurate records of customer interactions, transactions, and feedback.
 Ensure compliance with company policies and procedures to ensure a consistent experience for all customers.
 Weekend availability is required.
Requirements:
 2+ years of Amazon customer service experience is essential.
 Proficient with Shopify, Microsoft Outlook, and NetSuite.
 Strong communication skills, both written and verbal.
 Excellent problem-solving abilities and a customer-focused mindset.
 Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
 Strong attention to detail and accuracy.
 Must be flexible with weekend availability.
 Prior experience in an eCommerce or retail customer service role is preferred.
Benefits:
 Hybrid schedule option available after training completion.
 Competitive salary and performance-based bonuses.
 Health and wellness benefits.
 Paid time off (PTO).
 Opportunity to work in a growing company with room for professional growth.
To Apply: Please submit your resume and a brief cover letter outlining your relevant experience.
We look forward to finding a dedicated individual who can help us continue to provide exceptional customer service to our valued customers!
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
 401(k)
 Dental insurance
 Health insurance
 On-the-job training
 Paid time off
 Vision insurance
Shift:
 Day shift
 Evening shift
Work Location: In person Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Company: Starfire Direct
Location: Temecula, CA (Hybrid option after training)
Position Type: Full-Time
Job Description:
Starfire Direct is seeking a highly motivated and experienced Customer Service Agent to join our dynamic team. The ideal candidate will have at least 2+ years of Amazon customer service experience, along with proficiency in Shopify, Microsoft Outlook, and NetSuite. This role will involve handling customer inquiries, providing support, and managing orders while maintaining the highest standards of service.
Key Responsibilities:
 Respond to customer inquiries and provide exceptional support via phone, email, and chat.
 Address customer complaints, resolve issues, and offer solutions in a timely and professional manner.
 Assist with order processing, tracking, returns, and exchanges through our Shopify platform.
 Utilize NetSuite for managing order data, customer information, and inventory management.
 Correspond with customers through Microsoft Outlook to coordinate order-related issues and inquiries.
 Monitor and respond to customer reviews on platforms, including Amazon, ensuring positive customer experiences.
 Troubleshoot product issues, guiding customers through product usage and providing helpful tips.
 Work closely with the fulfillment and shipping teams to ensure timely delivery and order accuracy.
 Maintain accurate records of customer interactions, transactions, and feedback.
 Ensure compliance with company policies and procedures to ensure a consistent experience for all customers.
 Weekend availability is required.
Requirements:
 2+ years of Amazon customer service experience is essential.
 Proficient with Shopify, Microsoft Outlook, and NetSuite.
 Strong communication skills, both written and verbal.
 Excellent problem-solving abilities and a customer-focused mindset.
 Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
 Strong attention to detail and accuracy.
 Must be flexible with weekend availability.
 Prior experience in an eCommerce or retail customer service role is preferred.
Benefits:
 Hybrid schedule option available after training completion.
 Competitive salary and performance-based bonuses.
 Health and wellness benefits.
 Paid time off (PTO).
 Opportunity to work in a growing company with room for professional growth.
To Apply: Please submit your resume and a brief cover letter outlining your relevant experience.
We look forward to finding a dedicated individual who can help us continue to provide exceptional customer service to our valued customers!
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
 401(k)
 Dental insurance
 Health insurance
 On-the-job training
 Paid time off
 Vision insurance
Shift:
 Day shift
 Evening shift
Work Location: In person Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now