[Remote/WFM] Customer Care Representative - WFH Indiana
Let's build something amazing together. We're looking for a Customer Care Representative - WFH Indiana! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience. Â Â At MTM it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work... will directly transform and shape our industry, then join us as we remove community barriers, together!
What will your job look like?
The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Service RepresentativeÂs skills progress but will consist primarily of handling inbound calls from Members, Clients and Facilities.
Location: Remote Indiana
Pay Rate: $16.00
What youÂll do:
 Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
 Provide top-quality customer service experience to a diverse customer population
 Schedule trips in the most cost-effective manner
 Meet job-specific key performance indicators and goals
 Respond to all inquiries in a timely and professional manner
 Recognize, handle, and refer to situations of an emergent nature
 Respond to and document customer complaints
 Provide support on special projects as needed
What youÂll need:
Experience, Education & Certifications:
 Must reside in the State of Indiana
 Must be 18 years of age or older
 High School Diploma or GED
 1 year of Call Center experience
 6 months Customer Service experience
 High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi Âair cards is prohibited
 A quiet space within the home free of distractions to take in-coming calls
Skills:
 Basic typing/computer experience with excellent navigational skills
Even better if you have...
 Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and MTMÂs Transportation Provider Network
 Ability to adhere to all established MTM and Employee Handbook guidelines
 Knowledge of Microsoft Outlook, Word, and Excel
 Strong and effective communication skills
 Ability to maintain a high level of confidentiality
 Ability to multi-task accurately
 Demonstrate effective problem-solving skills
 Maintain a positive & professional attitude
WhatÂs in it for you:
 Health and Life Insurance Plans
 Dental and Vision Plans
 401(k) with a company match
 Paid Time Off and Holiday Pay
 Maternity/Paternity Leave
 Casual Dress Environment
 Tuition Reimbursement
 MTM Perks Discount Program
 Leadership Mentoring Opportunities
Salary Min: $ 16.00
Salary Max: $ 16.00
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTMÂs People & Culture.
#MTM
Company DescriptionAccess to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life.
As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations.
In 2009, MTMÂs leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a communityÂs transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources.
Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. WeÂve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
What will your job look like?
The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Service RepresentativeÂs skills progress but will consist primarily of handling inbound calls from Members, Clients and Facilities.
Location: Remote Indiana
Pay Rate: $16.00
What youÂll do:
 Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
 Provide top-quality customer service experience to a diverse customer population
 Schedule trips in the most cost-effective manner
 Meet job-specific key performance indicators and goals
 Respond to all inquiries in a timely and professional manner
 Recognize, handle, and refer to situations of an emergent nature
 Respond to and document customer complaints
 Provide support on special projects as needed
What youÂll need:
Experience, Education & Certifications:
 Must reside in the State of Indiana
 Must be 18 years of age or older
 High School Diploma or GED
 1 year of Call Center experience
 6 months Customer Service experience
 High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi Âair cards is prohibited
 A quiet space within the home free of distractions to take in-coming calls
Skills:
 Basic typing/computer experience with excellent navigational skills
Even better if you have...
 Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and MTMÂs Transportation Provider Network
 Ability to adhere to all established MTM and Employee Handbook guidelines
 Knowledge of Microsoft Outlook, Word, and Excel
 Strong and effective communication skills
 Ability to maintain a high level of confidentiality
 Ability to multi-task accurately
 Demonstrate effective problem-solving skills
 Maintain a positive & professional attitude
WhatÂs in it for you:
 Health and Life Insurance Plans
 Dental and Vision Plans
 401(k) with a company match
 Paid Time Off and Holiday Pay
 Maternity/Paternity Leave
 Casual Dress Environment
 Tuition Reimbursement
 MTM Perks Discount Program
 Leadership Mentoring Opportunities
Salary Min: $ 16.00
Salary Max: $ 16.00
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTMÂs People & Culture.
#MTM
Company DescriptionAccess to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life.
As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations.
In 2009, MTMÂs leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a communityÂs transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources.
Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. WeÂve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now