[Remote/WFM] Client Services Manager-Auto/worker (Remote)
Thrive in a culture of innovation and teamwork. We're hiring a Client Services Manager-auto/worker! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary. Â Â 100% REMOTE
Candidates must be located in CST or EST time zone
Essential Job Functions:
Medlogix's NJ Customer Service Manager will serve as the lead contact with their assigned book of business to ensure all products, services and workflows meet and exceed client expectations. Client relationship management and retention is key. The successful Account Manager will work closely with the Operations team to monitor contract compliance, identify trends and spearhead issue resolution. Additional responsibilities include working with the Business Development team to seek product expansion opportunities, to benefit program outcomes.
Additional Job Duties:
 Achieve high account visibility (through meetings, phone calls, email, industry, and events)
 Identify and initiate relationships with new industry contacts
 Relationship building both internally and externally with industry contacts
 Inter-departmental communications for optimal servicing
 Provide visibility into client trends and referral patterns while keeping abreast of the competition and industry regulatory requirements
 Working knowledge of the MyMedlogix portal application in order to help resolve issues, provide demonstrations and assist with training an onboarding of new adjusters
 Attend client meetings and prepare, deliver presentations
 Arrange, prepare and deliver year-end-review and other periodic meetings with client and key Medlogix stakeholders
 Maintain CRM database with client updates and new growth opportunities in live time
 Give assistance and support to Sales including lead generation
 Onboarding/Set-up of new accounts within Medlogix
 Support account growth - pursue opportunities to expand product and service offerings
 Troubleshoot problems regarding customer products and handle issues as necessary
 Develop marketing and sales plans for growth of existing accounts
 Keep informed of industry changes, new products, services, and other items of interest to customers
Education and Experience
 Bachelor's degree from an accredited four-year college is preferred
 1-3 years in Auto and/or Workers' Compensation, Medical Claims, Independent Medical Exam and Peer Review account management experience is preferred
EEOC Statement:
Medlogix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits Offered:
 401(k) Matching
 Dental Insurance
 Disability Insurance
 Employee Assistance Program
 Flexible Spending Account
 Health Insurance
 Life Insurance
 Paid Time Off
 Professional Development Assistance
 Referral Program
 Retirement Plan
 Tuition Reimbursement
 Vision Insurance Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
Candidates must be located in CST or EST time zone
Essential Job Functions:
Medlogix's NJ Customer Service Manager will serve as the lead contact with their assigned book of business to ensure all products, services and workflows meet and exceed client expectations. Client relationship management and retention is key. The successful Account Manager will work closely with the Operations team to monitor contract compliance, identify trends and spearhead issue resolution. Additional responsibilities include working with the Business Development team to seek product expansion opportunities, to benefit program outcomes.
Additional Job Duties:
 Achieve high account visibility (through meetings, phone calls, email, industry, and events)
 Identify and initiate relationships with new industry contacts
 Relationship building both internally and externally with industry contacts
 Inter-departmental communications for optimal servicing
 Provide visibility into client trends and referral patterns while keeping abreast of the competition and industry regulatory requirements
 Working knowledge of the MyMedlogix portal application in order to help resolve issues, provide demonstrations and assist with training an onboarding of new adjusters
 Attend client meetings and prepare, deliver presentations
 Arrange, prepare and deliver year-end-review and other periodic meetings with client and key Medlogix stakeholders
 Maintain CRM database with client updates and new growth opportunities in live time
 Give assistance and support to Sales including lead generation
 Onboarding/Set-up of new accounts within Medlogix
 Support account growth - pursue opportunities to expand product and service offerings
 Troubleshoot problems regarding customer products and handle issues as necessary
 Develop marketing and sales plans for growth of existing accounts
 Keep informed of industry changes, new products, services, and other items of interest to customers
Education and Experience
 Bachelor's degree from an accredited four-year college is preferred
 1-3 years in Auto and/or Workers' Compensation, Medical Claims, Independent Medical Exam and Peer Review account management experience is preferred
EEOC Statement:
Medlogix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits Offered:
 401(k) Matching
 Dental Insurance
 Disability Insurance
 Employee Assistance Program
 Flexible Spending Account
 Health Insurance
 Life Insurance
 Paid Time Off
 Professional Development Assistance
 Referral Program
 Retirement Plan
 Tuition Reimbursement
 Vision Insurance Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now