[Remote/WFM] Call Center Representative - Customer Service Remote
We're looking for a reliable person to join us as a Call Center Representative - Customer Service Remote | Work From Home! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary. Â Â Help others work towards realizing academic success.
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. You can inspire others to realize their academic potential, reach their educational goals and make the most of their abilities with Colorado Technical University. Our team is committed to making a difference, one amazing student at a... time. We invite you to do the same in this exciting role:
Student Success Coach
Be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and work to develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support and encourage them to do more than they may have thought possible.
About the role
The Student Success Coach is responsible for assisting students throughout their education program with CTU. In this role, you will be speaking with students over the phone and responding to inquiries received through our systems. Working from your home office, you will have an assigned schedule during our hours of operation, that define a 40 hour work week. We are open Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT, we hire people from all time zones that have availability during our hours of operation, in support of our students.
What youÂll do
 Support enrollment, student development, and retention services while ensuring a quality learning experience.
 Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
 Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
 Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
 Offer and teach students how to use resources to help maximize the success of each student.
 Become a certified resume reviewer to provide resume and career development support.
 Be a liaison for students, enabling them to connect with various departments.
What is required
 BachelorÂs degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
 Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling essential
 Knowledge of academic policies and procedures
 Ability to learn technical skills quickly
 Excellent communication/listening skills, including a pleasant phone manner
 Strong customer support focus and attention to details
What we offer*
 Salary Range between $23 and $24 per hour
 Paid time off
 Comprehensive medical, pharmaceutical, dental, and vision benefits
 Health savings and flexible spending accounts
 401(k) Savings Plan
 Life and Disability Insurance
 Tuition assistance
 Employee Stock Purchase Plan
 Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
 Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
 Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Job Type: Full-time
Pay: $23.00 - $24.00 per hour
Benefits:
 401(k)
 Dental insurance
 Health insurance
 Paid time off
 Vision insurance
Schedule:
 8 hour shift
 No weekends
Application Question(s):
 You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?
Education:
 Bachelor's (Preferred)
Work Location: Remote Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. You can inspire others to realize their academic potential, reach their educational goals and make the most of their abilities with Colorado Technical University. Our team is committed to making a difference, one amazing student at a... time. We invite you to do the same in this exciting role:
Student Success Coach
Be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and work to develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support and encourage them to do more than they may have thought possible.
About the role
The Student Success Coach is responsible for assisting students throughout their education program with CTU. In this role, you will be speaking with students over the phone and responding to inquiries received through our systems. Working from your home office, you will have an assigned schedule during our hours of operation, that define a 40 hour work week. We are open Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT, we hire people from all time zones that have availability during our hours of operation, in support of our students.
What youÂll do
 Support enrollment, student development, and retention services while ensuring a quality learning experience.
 Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
 Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
 Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
 Offer and teach students how to use resources to help maximize the success of each student.
 Become a certified resume reviewer to provide resume and career development support.
 Be a liaison for students, enabling them to connect with various departments.
What is required
 BachelorÂs degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
 Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling essential
 Knowledge of academic policies and procedures
 Ability to learn technical skills quickly
 Excellent communication/listening skills, including a pleasant phone manner
 Strong customer support focus and attention to details
What we offer*
 Salary Range between $23 and $24 per hour
 Paid time off
 Comprehensive medical, pharmaceutical, dental, and vision benefits
 Health savings and flexible spending accounts
 401(k) Savings Plan
 Life and Disability Insurance
 Tuition assistance
 Employee Stock Purchase Plan
 Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
 Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
 Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Job Type: Full-time
Pay: $23.00 - $24.00 per hour
Benefits:
 401(k)
 Dental insurance
 Health insurance
 Paid time off
 Vision insurance
Schedule:
 8 hour shift
 No weekends
Application Question(s):
 You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?
Education:
 Bachelor's (Preferred)
Work Location: Remote Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now